Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
Amazon Chime Logo
Amazon Chime Logo
Amazon

Amazon Chime

Composite Score
7.4 /10
CX Score
7.4 /10
Category
Amazon Chime
7.4 /10

What is Amazon Chime?

Amazon Chime is a communications service that lets you meet, chat, and place business calls inside and outside your organization, all using a single application. Developers can use the same communications infrastructure and services that power Amazon Chime, and add audio calling, video calling, and screen sharing capabilities directly to their applications using the Amazon Chime SDK.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Amazon Chime Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Chime.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

84 Plan to Renew

3
Since last award

80 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Chime?

6% Negative
3% Neutral
91% Positive

Pros

  • Altruistic
  • Security Protects
  • Performance Enhancing
  • Respectful

Feature Ratings

Average 81

Instant Messaging

86

Audio Conferencing VoIP

84

Keyboard Mouse Control

83

Audio Controls

81

Audio Conferencing Call in Bridge

80

Video Conferencing

79

File Transfer

78

Screen Share

77

Facilitator Functions

77

Application Share

74

Virtual Whiteboard

74

Vendor Capability Ratings

Average 75

Ease of Implementation

79

Quality of Features

79

Product Strategy and Rate of Improvement

78

Usability and Intuitiveness

76

Availability and Quality of Training

76

Ease of Data Integration

76

Ease of IT Administration

73

Breadth of Features

72

Ease of Customization

71

Business Value Created

71

Vendor Support

71

Amazon Chime Reviews

Fola M.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Not the best, but had its niche.

Likeliness to Recommend

8 /10

What differentiates Amazon Chime from other similar products?

Amazons Chime primary selling point is how easy it is to use, and it is the primary reason we adopted it within my organisation. It is intuitive, accessible with all features on web browser , and it integrates with everyday productivity tools like Slack to introduce a bit of automation into video calling experiences.

What is your favorite aspect of this product?

Amazon Chime is easy to setup. It especially comes in handy for those impromptu meetings with external collaborators, where we don't want to go through the complex process of guiding them through advanced meeting solutions.

What do you dislike most about this product?

While Chime is intuitive and easy to use. It is average in the aspect of facilitator functions and standout features.

What recommendations would you give to someone considering this product?

For professionals with basic video conferencing needs, Chime is a good option.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Junaid K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Amazing product by amazon

Likeliness to Recommend

10 /10

What differentiates Amazon Chime from other similar products?

I have been using chime for a long time. It has been a trustworthy product as it is developed by amazon. A meeting can be joined via link as well as by entering meeting code provided by host. The best thing is that it works on browser, desktop application and mobile applications

What is your favorite aspect of this product?

Chime pro features allows upto 250 members at a time in the meeting. The host can restrict people from joining meeting by clicking on lock button

What do you dislike most about this product?

It works only at one platform at a time. It can either work on browser or desktop application or mobile application at a time. It cannot be viewed on multiple places

What recommendations would you give to someone considering this product?

Please go for it!!

Pros

  • Reliable
  • Saves Time
  • Altruistic
  • Over Delivered

Muhammed K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

Amazing amazon chime

Likeliness to Recommend

9 /10

What differentiates Amazon Chime from other similar products?

Amazon chime is a video conferencing application which has been developed by Amazon. Chime meeting can be started immediately as well as can be scheduled at a time. Scheduled meeting details can be saved in google calendar as well as mivro Outlook so that it can be reminded

What is your favorite aspect of this product?

A meeting can be joined by clicking on the meeting link as well as by entering the meeting id. Chine works on web browser also has mobile application and pc application. Lock meeting features restricts other users from entering the meeting. The meeting can be continued only with the already joined members. Chime pro allows you to conduct meeting with around 250 users

What do you dislike most about this product?

Although, all features are amazing one thing i dislike about chime is it doesn’t allows a user to join the same meeting from mobile and pc at the same time. At a time, only from one device the meeting can be joined

What recommendations would you give to someone considering this product?

Similar products include google meet and zoom. Do your research and choose the best that suits your needs

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Saves Time

Most Popular Amazon Chime Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019