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AppFolio

AppFolio Property Manager

Composite Score

7.5 /10

CX Score

7.6 /10

17 Reviews Write a Review

What is AppFolio Property Manager?

AppFolio Property Manager is designed for property managers who want to automate, modernize, and grow their business. Whether you manage multifamily, single-family, student housing, HOA, condo, or commercial properties—or maybe you manage a mixed portfolio—our all-in-one cloud-based solution has features built specifically for you so you can streamline your workday and focus on your bottom line.

Company Details

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AppFolio Property Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AppFolio Property Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AppFolio Property Manager?

0% Negative

8% Neutral

92% Positive

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Cons

Vendor's Interest First
Vendor Friendly Policies
Under Delivered

Feature Ratings

Average 79

Property Management

Tenant Management

Lease Management

Marketing Management

Mobile

Maintenance Management

Analytics and Reporting

CRM Integration

Accounting and Financial Management

Document Management

Budgeting and Forecasting

Vendor Capability Ratings

Average 77

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Quality of Features

Breadth of Features

Business Value Created

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Vendor Support

Availability and Quality of Training

AppFolio Property Manager Reviews

Danielle B.

Role: Operations
Industry: Gaming and Hospitality
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

AppFolio is by far the best product.

Likeliness to Recommend

10 /10

What differentiates AppFolio Property Manager from other similar products?

It’s a very simple program and is easy for all of our users to navigate through way better than any other program we’ve used

What is your favorite aspect of this product?

The texting option

What do you dislike most about this product?

The Lisa settings

What recommendations would you give to someone considering this product?

Get this product you won’t regret it

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Zeke R.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2023

Intuitive software, lacks accounting features

Likeliness to Recommend

8 /10

What differentiates AppFolio Property Manager from other similar products?

Very user friendly and intuitive, little if no training required.

What is your favorite aspect of this product?

Work order tracking and tenant communications.

What do you dislike most about this product?

Lacks the accounting ability/sophistication for complex commercial real estate accounting/NNN lease administration.

What recommendations would you give to someone considering this product?

Excellent product for residential and basic commercial real estate management/accounting.

Pros

Reliable
Helps Innovate
Performance Enhancing
Enables Productivity

Cons

Less Transparent
Vendor's Interest First
Less Effective Service

Melanie V.

Role: Finance
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Likeliness to Recommend

9 /10

What differentiates AppFolio Property Manager from other similar products?

Very easy and user friendly tenant management

What is your favorite aspect of this product?

Move in and move out automatic processing.

What do you dislike most about this product?

Customer Service is hard to get ahold of when there is a problem or need for assistance. They used to have a live chat option but have removed it.

Pros

Continually Improving Product
Enables Productivity
Unique Features
Caring

Latest Research

AppFolio Property Manager

What is AppFolio Property Manager?

Company Details

Need Assistance?

AppFolio Property Manager Ratings

89 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love AppFolio Property Manager?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Property Management Includes all aspects of logistics, distribution, inventory management, warehouse and shipping, order promising, and asset management.

Tenant Management Includes tenant screening, tenant database, and tenant portal.

Lease Management Includes contact management, rent tracking, and residential and retail leases.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Maintenance Management Includes work orders, online service requests, property maintenance, and website maintenance.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

CRM Integration Includes deep, seamless integration with CRM data and features.

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Budgeting and Forecasting Includes financial information access, budget projections, assessment and analysis, tax planning, and scenario planning.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

AppFolio Property Manager Reviews

Danielle B.

AppFolio is by far the best product.

Likeliness to Recommend

Pros

Zeke R.

Intuitive software, lacks accounting features

Likeliness to Recommend

Pros

Cons

Melanie V.

Likeliness to Recommend

Pros

Title

Feature Ratings

Property Management

Tenant Management

Lease Management

Marketing Management

Mobile

Maintenance Management

Analytics and Reporting

CRM Integration

Accounting and Financial Management

Document Management

Budgeting and Forecasting

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Quality of Features

Breadth of Features

Business Value Created

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Vendor Support

Availability and Quality of Training