Asana Customer Reviews 2024

This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)

Asana

Composite Score

9.0 /10

CX Score

9.3 /10

844 Reviews Write a Review

What is Asana?

With tasks, projects, conversations and dashboards, Asana enables teams to move work from start to finish.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Asana won the following awards in the Project Management - Enterprise category

Filter By

2024 Data Quadrant Gold Medalist

Latest Award, 2024

6 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Product Impact
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

7 Top Rated Capabilities

4 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

5 Top Rated Capabilities

10 Top Rated Features

2022

Asana Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Asana.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Asana?

1% Negative

4% Neutral

95% Positive

Pros

Enables Productivity
Reliable
Helps Innovate
Trustworthy

Feature Ratings

Average 85

Collaboration

Planning and Scheduling

Workflow Management

Resource Management

Dependency and Milestone Tracking

Document Management

Hierarchical Task Management

Reporting

Mobile Access

Time & Expense Tracking

Budget Management

Vendor Capability Ratings

Average 84

Business Value Created

Ease of Implementation

Quality of Features

Ease of Data Integration

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Product Management

Translation missing: en.product_page.ratings.score 9.2

View Asana in this category (opens in a new tab)

Task Management

Translation missing: en.product_page.ratings.score 9.1

View Asana in this category (opens in a new tab)

Objectives and Key Results

Translation missing: en.product_page.ratings.score 8.9

View Asana in this category (opens in a new tab)

Asana Reviews

Steven D.

Role: Operations
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2022

Great for its use case but overall limited

Likeliness to Recommend

6 /10

What differentiates Asana from other similar products?

Honestly there isn't a ton. They nail the basics well but their premium features and overall flexibility leave a bit to be desired compared to competition (mainly ClickUp)

What is your favorite aspect of this product?

Great architecture so it's easy to create, organize, and manage within the departments of your business. Would be perfect for simpler or smaller businesses & definitely for people who aren't incredibly tech savvy. Feels like the most intuitive to use with the shortest learning curve of the various project management tools that I have used.

What do you dislike most about this product?

Limitations in flexibility both in terms of how you can use or view the records + objects created & also in terms of API and integrations for connecting other tools, importing or exporting data & information, etc

What recommendations would you give to someone considering this product?

Sign up for the free product or free trial of a premium version. But also sign up for the free version(s) of other tools. The tool we left Asana for is ClickUp and I have been most impressed overall by ClickUp. Asana is second in my opinion. [Others that I have tried are Trello, Basecamp, Monday, and Wrike]

Pros

Reliable
Acts with Integrity
Helps Innovate
Performance Enhancing

Cons

Commodity Features
Slower Product Innovation
Vendor's Interest First

Lucille R.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2022

Easy yo use and robust functionality

Likeliness to Recommend

10 /10

What differentiates Asana from other similar products?

Robust functionality

What is your favorite aspect of this product?

One of the tools in the program we use to manage business projects is Asana, which is a great tool. Thanks to its built-in process templates, this application makes it simple for us to set up the tasks that need to be completed. Additionally, it provides a lot of features in the free version. I can invite every member of my project team to a shared workspace I build using Asana in just a few clicks. my project's group. Additionally, I can develop as many projects as necessary.

What do you dislike most about this product?

This generates an excessive number of email alerts in your inbox due to its instant messaging technology.

What recommendations would you give to someone considering this product?

Asana is more of a productivity and teamwork package than a venture management software(opens in new tab) suite.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Vendor Friendly Policies

Dr. Anupama K.

Role: Operations
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Fairly easy to use, free features are good too!

Likeliness to Recommend

7 /10

What differentiates Asana from other similar products?

Features are collab tools are better in Asana compared to a few other tools I have used.

What is your favorite aspect of this product?

Ease of use mainly.

What do you dislike most about this product?

Inability to document dependencies and manage large team projects

What recommendations would you give to someone considering this product?

Go for it! Its a handy project management software,will only make your life better.

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Efficient Service

Latest Research

Asana

What is Asana?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Asana Ratings

89 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Asana?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Product Management

Task Management

Objectives and Key Results

Asana Reviews

Steven D.

Great for its use case but overall limited

Likeliness to Recommend

Pros

Cons

Lucille R.

Easy yo use and robust functionality

Likeliness to Recommend

Pros

Cons

Dr. Anupama K.

Fairly easy to use, free features are good too!

Likeliness to Recommend

Pros

Most Popular Asana Comparisons

Jira

Trello

Microsoft Project

Wrike

monday.com

Smartsheet

Title

Feature Ratings

Collaboration

Planning and Scheduling

Workflow Management

Resource Management

Dependency and Milestone Tracking

Document Management

Hierarchical Task Management

Reporting

Mobile Access

Time & Expense Tracking

Budget Management

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Ease of Data Integration

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support