What is Atera?
From remote IT monitoring & management to powerful ticketing and customer satisfaction surveying, Atera brings your entire IT business together. Less hassle, more control, and an MSP strategy that actually works.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
81 Likeliness to Recommend
100 Plan to Renew
74 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 96%
- Negotiation and Contract:
- 73%
- Conflict Resolution:
- 89%
- Strategy & Innovation:
- 93%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Atera?
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Unique Features
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Auditability
Security
Business Process Analysis (BPA)
Resource Management
Reporting
Project Management
Team Collaboration
Expense Detail Tracking
Mobile Access
Knowledgebase
Billing
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Availability and Quality of Training
Business Value Created
Ease of Customization
Quality of Features
Breadth of Features
Ease of Data Integration
Vendor Support
Ease of IT Administration
Product Strategy and Rate of Improvement
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Atera Reviews
Milan P.
- Role: Information Technology
- Industry: Government
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Need some implementation
Likeliness to Recommend
What differentiates Atera from other similar products?
Atera is fully cloud-based, which means there’s no need for on-premises hardware or complex installations.
What is your favorite aspect of this product?
Atera offers powerful automation tools and scripting capabilities that can be used to automate routine tasks and deploy custom scripts across devices.
What do you dislike most about this product?
Although Atera supports various integrations, there might be gaps where it doesn’t connect with specific tools or services that are crucial for some users’ workflows.
What recommendations would you give to someone considering this product?
While Atera is powerful, its extensive feature set might be overwhelming for smaller teams or individual IT professionals who may not need all the capabilities offered.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Parth M.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2024
Excellent Tool for all in one Support.
Likeliness to Recommend
What differentiates Atera from other similar products?
Atera’s remote access support can stay connected while on the go. In the event that someone encounter issues , the help desk provides a centralised platform for troubleshooting.Also it becomes superior from competitor by providing toolkit to monitor the network with ease as business grows.
What is your favorite aspect of this product?
Atera provides me a unique flat rate pricing model which attracts plus offering unlimited devices per technician which significantly benefitted me. It is user friendly making it easier to navigate and utilise the platforms full range of features. Automation feature is plus advantage.
What do you dislike most about this product?
Altera can improve in emphasising mobile management and integration with third party apps.
What recommendations would you give to someone considering this product?
Business which wants to start or upgrade all in one platform can choose this as it combines RMM,PSA and remote access, simplify IT management workflows.Designed for ease of use , allowing quick onboarding and efficient daily operations. Cloud Based solution will also help businesses. It is definitely be considered.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Tanvy A.
- Role: Public Sector
- Industry: Agriculture
- Involvement: IT Development, Integration, and Administration
Submitted May 2024
Great product but a little expensive
Likeliness to Recommend
What differentiates Atera from other similar products?
Atera has a huge range of features as compared to other similar software’s making it one key solution for majority of the IT problems. It has a great client support system making it very less stressing.
What is your favorite aspect of this product?
Favourite aspect of using this product is Atera being a one stop solution for IT process management
What do you dislike most about this product?
I dislike the price of Atera and that it’s sometime a problem in logging into the software and that it uses a lot of storage
What recommendations would you give to someone considering this product?
I would recommend Atera to anyone who wants to manage IT processes in a very sophisticated manner by having access to a huge variety of features
Pros
- Performance Enhancing
- Inspires Innovation
- Security Protects
- Helps Innovate