What is Atera?
From remote IT monitoring & management to powerful ticketing and customer satisfaction surveying, Atera brings your entire IT business together. Less hassle, more control, and an MSP strategy that actually works.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
2
Since last award
100 Plan to Renew
83 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Atera?
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote NOC, SOC, Helpdesk Integration
Discovery
Anti Malware Signature Detection
Process Automation
Real User Monitoring
Remote Control
Endpoint Backup
Patch Management
Support for IoT Devices
Ransomware Recovery and Removal
Network Management
Vendor Capability Ratings
Ease of IT Administration
Vendor Support
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of Customization
Ease of Implementation
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Data Integration
Also Featured in...
Atera Reviews
Ornella K.
- Role: Information Technology
- Industry: Biotechnology
- Involvement: End User of Application
Submitted May 2022
Great tool for doing work remotely in an effective
Likeliness to Recommend
What differentiates Atera from other similar products?
Remote help, system programming, remote monitoring, antivirus help, and backup support are all built-in. The platform offers me complete control over all of a client's workstations and servers. It meets all of our requirements. We can work more quickly and efficiently as a result of this.
What is your favorite aspect of this product?
I get thorough reporting, and monitoring notifications arrive quickly. I enjoy ticket scheduling for customers' monthly maintenance. I may now pick whether notifications are truly critical and require notification. I can now establish automatic remediation for minor issues like a machine's Disk being too full; it will immediately run a script that deletes all temporary files.
What do you dislike most about this product?
The speed with which online and offline devices update can be increased. When the gadget is online, I have to wait just a few minutes for Atera to refresh the status. I'm hoping that the online position can be updated in less than 10 seconds.
What recommendations would you give to someone considering this product?
Assume you're considering upgrading from support service. I strongly urge you to investigate Atera. They provide comprehensive virus protection as well as backup options, all on a user-friendly interface. It's quite simple to use. Customer service is excellent, and they answer questions quickly to any questions.
Pros
- Effective Service
- Acts with Integrity
- Generous Negotitation
- Security Protects
Kris V.
- Role: C-Level
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2022
Great product with agent based pricing.
Likeliness to Recommend
What differentiates Atera from other similar products?
The pricing model differentiates Atera from the competitors; where competitors charge a fee for each endpoint Atera uses agent based pricing.
What is your favorite aspect of this product?
The fact that i can install an agent on any computer at my customers' site without worrying about incrementing billing charges.
What do you dislike most about this product?
Atera doesn't keep history of software installation / removal.
What recommendations would you give to someone considering this product?
Atera is very worthwile to consider when looking for a tool to support IT service management.
Pros
- Continually Improving Product
- Includes Product Enhancements
- Reliable
- Enables Productivity
Jannis K.
- Role: Finance
- Industry: Retail
- Involvement: End User of Application
Submitted May 2022
An easy and efficient way to do complex work
Likeliness to Recommend
What differentiates Atera from other similar products?
Updates to managed computers can now be deployed fast. With minimal input, default programs can be deployed to several new devices. Our clients like Atera's reporting. In comparison to our previous working tools, it boosts our productivity while reducing our effort. It is doing admirably for us.
What is your favorite aspect of this product?
I appreciate how they are constantly inventing and adding new things. I appreciate the user-created content library, especially the SNMP, Windows command line, and Powershell scripts. I enjoy the bright dashboard and the simple structure that allows me and my customers to see what's essential to us. I'm delighted they chose Bitdefender as their partner; it's my preferred antivirus program.
What do you dislike most about this product?
I'm glad the app was finally updated; being unable to access the problems my clients were experiencing was frustrating, but now that it's rectified, I have no complaints. It's a little annoying that we get a warning every time a server goes offline.
What recommendations would you give to someone considering this product?
Atera was recommended to me by my current employer. I had used Atera and was quite pleased with it. The value of money is unbeatable. Atera is ideal for MSPs and mid-to-large businesses. Unless they have a large number of sites, small businesses are unlikely to see the benefit that Atera offers.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
