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Athenahealth

AthenaCommunicator

Composite Score

6.7 /10

CX Score

6.7 /10

15 Reviews Write a Review

What is AthenaCommunicator?

Connect with your patients, wherever they are, with patient engagement services that enhance care and reduce no-shows.

Company Details

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AthenaCommunicator Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AthenaCommunicator.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

87 Plan to Renew

72 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AthenaCommunicator?

10% Negative

3% Neutral

87% Positive

Pros

Inspires Innovation
Efficient Service
Respectful
Client Friendly Policies

Cons

Under Delivered

Feature Ratings

Average 78

Patient/ Physician Scheduling

Patient Tracking

Admissions Management

Discharge Management

Bed Management

Patient Portal

Referral Management

Patient Flow Management

Wait Time Tracking

Patient Engagement

Medical Billing

Vendor Capability Ratings

Average 76

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of Implementation

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

AthenaCommunicator Reviews

Isaac L.

Role: Consultant
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Swift Information management Tool

Likeliness to Recommend

9 /10

What differentiates AthenaCommunicator from other similar products?

AthenaCommunicator keeps all the information for clients, who are patients and this multiplies the reliablity and privacy..

What is your favorite aspect of this product?

AthenaCommunicator helps users to integrate with the insurance companies for claim management .

What do you dislike most about this product?

AthenaCommunicator has managed the information details of patients from any source.

What recommendations would you give to someone considering this product?

AthenaCommunicator is quality and confidential information management tool.

Pros

Enables Productivity
Trustworthy
Unique Features
Effective Service

Chetna J.

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Secure Patient Managing Platform.

Likeliness to Recommend

9 /10

What differentiates AthenaCommunicator from other similar products?

AthenaCommunicator has the health specialist scheduling and time planning, making all the health cases resolved. Besides, AthenaCommunicator has genuine prescription measures from the correct medical professionals.

What is your favorite aspect of this product?

AthenaCommunicator has enhanced an efficient admission processes, where incredible plans and suitable measures are deployed. Further, AthenaCommunicator has a fruitful communication method, that increases the number of interactions made in the business.

What do you dislike most about this product?

AthenaCommunicator has the concern of the health facility and that of the patient, hence, there is proper determination in controlling the operations and the services rendered to the community.

What recommendations would you give to someone considering this product?

AthenaCommunicator is the choice for managing the patients demands, and allows proper services to be utilized and initiated. The functionality of the hospital is precisely supported by AthenaCommunicator.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Nov 2021

Amazing product for small bussiness

Likeliness to Recommend

10 /10

Pros

Continually Improving Product
Trustworthy
Effective Service
Inspires Innovation

Latest Research

AthenaCommunicator

What is AthenaCommunicator?

Company Details

Need Assistance?

AthenaCommunicator Ratings

84 Likeliness to Recommend

87 Plan to Renew

72 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+76 Net Emotional Footprint

How much do users love AthenaCommunicator?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Patient/ Physician Scheduling The planning and scheduling of all necessary resources (providers, exam rooms, equipment, investigations, interventions and events) associated with the diagnosi

Patient Tracking Includes pre-admit tracking, patient transfer management, and patient status tracking.

Admissions Management Assists in the registration of a patient into a healthcare facility for clinical treatment.

Discharge Management Includes check out, referral planning, and treatment planning.

Bed Management The allocation and provision of beds. It includes the services that are aligned with being cared for by a medical facility.

Patient Portal Portal that provides access to physician visit history, lab results, medications, scheduling and online payments.

Referral Management Includes contact information maintenance, outreach and campaign management, and referral tracking and monitoring.

Patient Flow Management A dashboard tool that monitors the movement of patients through a healthcare facility.

Wait Time Tracking A feature that uses at-a-glance and real-time updates to track and benchmark waiting times.

Patient Engagement Includes patient TV time, electronic meal ordering, patient media, and hospital Wi-Fi.

Medical Billing Includes online account management, online payments, insurance checks, and online billing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

AthenaCommunicator Reviews

Isaac L.

Swift Information management Tool

Likeliness to Recommend

Pros

Chetna J.

Secure Patient Managing Platform.

Likeliness to Recommend

Pros

Amazing product for small bussiness

Likeliness to Recommend

Pros

Title

Feature Ratings

Patient/ Physician Scheduling

Patient Tracking

Admissions Management

Discharge Management

Bed Management

Patient Portal

Referral Management

Patient Flow Management

Wait Time Tracking

Patient Engagement

Medical Billing

Vendor Capability Ratings

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of Implementation

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness

Vendor Support