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What is Avaya Cloud Office?
Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
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93 Plan to Renew
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81 Satisfaction of Cost Relative to Value
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Emotional Footprint Overview
- Product Experience:
- 88%
- Negotiation and Contract:
- 86%
- Conflict Resolution:
- 90%
- Strategy & Innovation:
- 86%
- Service Experience:
- 91%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Avaya Cloud Office?
Pros
- Respectful
- Client Friendly Policies
- Caring
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Multi Channel Queue Management
Skills Based Routing
Multi Channel Intake Integration
Contact Center Analytics
Call Scripting and Call Flow Management
Contact Center Compliance Management
Screen Prompts
Workforce Management
Knowledge Management
Ticket Management
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Business Value Created
Vendor Support
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Breadth of Features
Ease of Implementation
Availability and Quality of Training
Also Featured in...
Avaya Cloud Office Reviews
Vignesh S.
- Role: Information Technology
- Industry: Communications
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2025
A Seamless, Scalable Solution for Communication.
Likeliness to Recommend
What differentiates Avaya Cloud Office from other similar products?
Avaya Cloud Office stands out for its seamless integration with both cloud and on-premise solutions, providing businesses with a unified platform for voice, video, messaging, and collaboration. Its strength lies in combining Avaya's decades of experience in telephony with the flexibility and scalability of cloud technology, making it ideal for both small businesses and large enterprises. Additionally, the platform offers advanced features like AI-powered analytics, easy deployment, and strong customer support.
What is your favorite aspect of this product?
My favorite aspect of Avaya Cloud Office is its seamless integration across multiple communication channels — voice, video, and messaging — all within one platform. The ease of use and scalability make it a great solution for businesses of any size, while the flexibility to integrate with existing systems is invaluable.
What do you dislike most about this product?
What I dislike most about Avaya Cloud Office is the initial setup complexity, especially when it comes to integrations with legacy systems. While the platform is powerful, it can require more effort upfront to fully configure and optimize compared to some other cloud solutions.
What recommendations would you give to someone considering this product?
I recommend thoroughly evaluating your integration needs before moving forward with Avaya Cloud Office. While the platform offers excellent features and scalability, it's important to understand how it will integrate with your existing systems. Ensure that your team has the technical expertise to handle the setup, or consider working with Avaya's support services for a smoother transition. It's a powerful tool, but planning the deployment properly will help you maximize its potential.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Michael C.
- Role: Sales Marketing
- Industry: Education
- Involvement: End User of Application
Submitted Nov 2024
Security and Compliance
Likeliness to Recommend
What differentiates Avaya Cloud Office from other similar products?
Avaya Cloud Office receives regular updates with new features.
What is your favorite aspect of this product?
- Improve management - Enhance collaboration - Increase efficiency
What do you dislike most about this product?
- Limited support options - Long response time - High in price
What recommendations would you give to someone considering this product?
Recommend trying
Pros
- Continually Improving Product
- Trustworthy
- Effective Service
- Saves Time
Enyinna O.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Oct 2024
Robust CCT should be 1 suit
Likeliness to Recommend
What differentiates Avaya Cloud Office from other similar products?
Avaya is robust and hardly fails. in my over 17 year experience , the Avaya Experience Platform stands out with its omnichannel capabilities, (CCaaS) integrating voice, chat, email, and more in a single platform. It features advanced AI for automation and predictive analytics, offering flexible cloud, on-premises, or hybrid deployment. Avaya excels in security, compliance, and seamless integration with existing systems like CRMs. Its scalable architecture, unified communications tools, and real-time analytics make it ideal for enhancing customer engagement and operational efficiency
What is your favorite aspect of this product?
My favorite aspect of the Avaya Experience Platform is its comprehensive omnichannel capabilities combined with advanced AI integration. The seamless integration across multiple channels—voice, email, chat, social media—allows businesses to provide a consistent and personalized customer experience. Coupled with AI-driven automation and real-time insights, it enhances both customer engagement and operational efficiency, making it a powerful tool for modern businesses. This blend of innovation and flexibility is particularly impressive
What do you dislike most about this product?
Avaya Experience Platform is complex to set up and customize. Although the platform offers great features and capability but the efforts and resources required to understand need a steep learning curve and significant technical expertise to implement and optimize the solution. Organizations that are not prepared for this level of complexity may face challenges in integrating it seamlessly with existing systems with out the help of an expert or experienced lead
What recommendations would you give to someone considering this product?
The product is fantastic and worth every financial investment for the solution. Once deployed successfully, ease of support is guaranteed and great value for customer experience, internal efficiency and cost savings
Pros
- Reliable
- Trustworthy
- Respectful
- Acts with Integrity
