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Avaya Cloud Office Logo
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Avaya

Avaya Cloud Office

Composite Score
7.8 /10
CX Score
7.9 /10
Avaya Cloud Office
7.8 /10

What is Avaya Cloud Office?

Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.

Company Details


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Awards & Recognition

Avaya Cloud Office won the following awards in the Unified Communications as a Service category

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Avaya Cloud Office Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Avaya Cloud Office.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Avaya Cloud Office?

3% Negative
5% Neutral
92% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Saves Time
  • Helps Innovate

Feature Ratings

Average 85

Communications

91

Centralized Management Portal

88

Mobility

86

Web & Desktop Conferencing

86

Call Management

85

Session Border Controller

84

Presence IM

82

Third-Party Integration

80

Vendor Capability Ratings

Average 84

Usability and Intuitiveness

86

Vendor Support

85

Ease of IT Administration

85

Quality of Features

85

Ease of Data Integration

84

Business Value Created

84

Ease of Implementation

84

Availability and Quality of Training

83

Ease of Customization

83

Product Strategy and Rate of Improvement

83

Breadth of Features

82

Avaya Cloud Office Reviews

Adeetya U.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

automated-reliable-trustworthy

Likeliness to Recommend

9 /10

What differentiates Avaya Cloud Office from other similar products?

It is quite fast and bug free most of the time

What is your favorite aspect of this product?

the calling features across the globe and report management system

What do you dislike most about this product?

It used to hang alot.

What recommendations would you give to someone considering this product?

try to check the fitment

Pros

  • Trustworthy
  • Effective Service
  • Saves Time
  • Respectful

Robert K.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Avaya has been & continues to be an industry lead

Likeliness to Recommend

9 /10

What differentiates Avaya Cloud Office from other similar products?

Experience in Contact center

What is your favorite aspect of this product?

Ease of implementation

What do you dislike most about this product?

I don't have any dislikes

What recommendations would you give to someone considering this product?

If on the fence, utilize their 30 day try before you buy

Pros

  • Enables Productivity
  • Unique Features
  • Includes Product Enhancements
  • Helps Innovate

Evan C.

  • Role: Industry Specific Role
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Stands Out from Other Video Conferencing Software

Likeliness to Recommend

8 /10

What differentiates Avaya Cloud Office from other similar products?

There is a lot of video conferencing software out there, but many of them do not fully replace the need for a phone. Avaya provides an option that can fully replace the need for a desk phone for many computer-centric jobs.

What is your favorite aspect of this product?

Not needing to unplug from my computer, pick up the phone, then start a conversation when 98% of the work I do is on the computer.

What do you dislike most about this product?

It took some time to integrate, but is understandable given it replaced the need for a communication medium.

What recommendations would you give to someone considering this product?

As an end-user, I was very pleased with the training provided and the intuitiveness of the software. It's similar to other video conferencing software, but being able to make phone calls to an actual phone number from my computer is pretty slick.

Pros

  • Enables Productivity
  • Saves Time
  • Helps Innovate
  • Reliable

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