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Avaya

Avaya Cloud Office

Composite Score
7.8 /10
CX Score
7.9 /10
Avaya Cloud Office
7.8 /10

What is Avaya Cloud Office?

Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.

Company Details


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Awards & Recognition

Avaya Cloud Office won the following awards in the Unified Communications as a Service category

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Avaya Cloud Office Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Avaya Cloud Office.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Avaya Cloud Office?

3% Negative
5% Neutral
92% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Saves Time
  • Helps Innovate

Feature Ratings

Average 85

Communications

91

Centralized Management Portal

88

Mobility

86

Web & Desktop Conferencing

86

Call Management

85

Session Border Controller

84

Presence IM

82

Third-Party Integration

80

Vendor Capability Ratings

Average 84

Usability and Intuitiveness

86

Vendor Support

85

Ease of IT Administration

85

Quality of Features

85

Ease of Data Integration

84

Business Value Created

84

Ease of Implementation

84

Availability and Quality of Training

83

Ease of Customization

83

Product Strategy and Rate of Improvement

83

Breadth of Features

82

Avaya Cloud Office Reviews

Gachari G.

  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Why Avaya OneCloud is The Best

Likeliness to Recommend

9 /10

What differentiates Avaya Cloud Office from other similar products?

Although Avaya OneCloud is known for its great unified communication features, it also doubles up as contact center which makes it great for business use

What is your favorite aspect of this product?

I like the flawless communication with Avaya OneCloud The software comes with a great User Interface It is seamless to use

What do you dislike most about this product?

No particular issues that I can raise as Avaya OneCloud has greatly met our needs.

What recommendations would you give to someone considering this product?

If your looking for a unified communication software, Avaya OneCloud is the real deal. It offers leading features and is affordable too.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Ellie B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Avaya cloud is a reliable tool!

Likeliness to Recommend

9 /10

What differentiates Avaya Cloud Office from other similar products?

The mobile app is straightforward to use and mirrors most functions of the desktop application. The administration of the system is reasonably well set out. The online version of the meeting application works better than the desktop version.

What is your favorite aspect of this product?

Permits everybody in our company to remain connected- regardless of whether they are at their office desk, traveling, or working from home. Everyone can know info about calls coming in or out caller id with name and variety appears regardless of where any of us are taking the call. The quality of the telephone sets is superior to any ones we’ve got had in the past- the sound is superb regardless of whether we are taking calls via the standard telephone or the speakerphone.

What do you dislike most about this product?

No notifications are provided once updates to the app are deployed. This causes user problems with new versions, and support is unaware that changes are made.

What recommendations would you give to someone considering this product?

We use this tool for our communications. We can communicate seamlessly with one another and the outside world. Regardless of where our staff is physically working from, they’re able to stay connected. They don’t have to waste time and effort stressing about if they are connected.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Unique Features

Babra G.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Best Communication Software - Avaya OneCloud

Likeliness to Recommend

9 /10

What differentiates Avaya Cloud Office from other similar products?

Avaya OneCloud is available on cloud, on premises and as a hybrid which makes it unique

What is your favorite aspect of this product?

I like that Avaya OneCloud is available in many forms It makes communication easy It's highly effective

What do you dislike most about this product?

Never had problems using Avaya OneCloud

What recommendations would you give to someone considering this product?

It's a perfect software and I recommend it as a unified communications software. It's cost effective too and very reliable

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Unique Features

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