What is Avaya Cloud Office?
Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Avaya Cloud Office?
Pros
- Performance Enhancing
- Enables Productivity
- Saves Time
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Centralized Management Portal
Mobility
Web & Desktop Conferencing
Call Management
Session Border Controller
Presence IM
Third-Party Integration
Vendor Capability Ratings
Usability and Intuitiveness
Vendor Support
Ease of IT Administration
Quality of Features
Ease of Data Integration
Business Value Created
Ease of Implementation
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
Breadth of Features
Also Featured in...
Avaya Cloud Office Reviews
Gachari G.
- Role: Finance
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2022
Why Avaya OneCloud is The Best
Likeliness to Recommend
What differentiates Avaya Cloud Office from other similar products?
Although Avaya OneCloud is known for its great unified communication features, it also doubles up as contact center which makes it great for business use
What is your favorite aspect of this product?
I like the flawless communication with Avaya OneCloud The software comes with a great User Interface It is seamless to use
What do you dislike most about this product?
No particular issues that I can raise as Avaya OneCloud has greatly met our needs.
What recommendations would you give to someone considering this product?
If your looking for a unified communication software, Avaya OneCloud is the real deal. It offers leading features and is affordable too.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Ellie B.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2022
Avaya cloud is a reliable tool!
Likeliness to Recommend
What differentiates Avaya Cloud Office from other similar products?
The mobile app is straightforward to use and mirrors most functions of the desktop application. The administration of the system is reasonably well set out. The online version of the meeting application works better than the desktop version.
What is your favorite aspect of this product?
Permits everybody in our company to remain connected- regardless of whether they are at their office desk, traveling, or working from home. Everyone can know info about calls coming in or out caller id with name and variety appears regardless of where any of us are taking the call. The quality of the telephone sets is superior to any ones we’ve got had in the past- the sound is superb regardless of whether we are taking calls via the standard telephone or the speakerphone.
What do you dislike most about this product?
No notifications are provided once updates to the app are deployed. This causes user problems with new versions, and support is unaware that changes are made.
What recommendations would you give to someone considering this product?
We use this tool for our communications. We can communicate seamlessly with one another and the outside world. Regardless of where our staff is physically working from, they’re able to stay connected. They don’t have to waste time and effort stressing about if they are connected.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Unique Features
Babra G.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted May 2022
Best Communication Software - Avaya OneCloud
Likeliness to Recommend
What differentiates Avaya Cloud Office from other similar products?
Avaya OneCloud is available on cloud, on premises and as a hybrid which makes it unique
What is your favorite aspect of this product?
I like that Avaya OneCloud is available in many forms It makes communication easy It's highly effective
What do you dislike most about this product?
Never had problems using Avaya OneCloud
What recommendations would you give to someone considering this product?
It's a perfect software and I recommend it as a unified communications software. It's cost effective too and very reliable
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Unique Features