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Avaya Cloud Office Logo
Avaya Cloud Office Logo
Avaya

Avaya Cloud Office

Composite Score
7.8 /10
CX Score
7.9 /10
Avaya Cloud Office
7.8 /10

What is Avaya Cloud Office?

Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.

Company Details


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Awards & Recognition

Avaya Cloud Office won the following awards in the Unified Communications as a Service category

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Avaya Cloud Office Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Avaya Cloud Office.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Avaya Cloud Office?

3% Negative
5% Neutral
92% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Saves Time
  • Helps Innovate

Feature Ratings

Average 85

Communications

91

Centralized Management Portal

88

Mobility

86

Web & Desktop Conferencing

86

Call Management

85

Session Border Controller

84

Presence IM

82

Third-Party Integration

80

Vendor Capability Ratings

Average 84

Usability and Intuitiveness

86

Vendor Support

85

Ease of IT Administration

85

Quality of Features

85

Ease of Data Integration

84

Business Value Created

84

Ease of Implementation

84

Availability and Quality of Training

83

Ease of Customization

83

Product Strategy and Rate of Improvement

83

Breadth of Features

82

Avaya Cloud Office Reviews

  • Role: Information Technology
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Apr 2022

Really nice digital workplace solution

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Efficient Service
  • Effective Service

Varun P.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Apr 2022

UCaaS you need to explore more

Likeliness to Recommend

10 /10

What differentiates Avaya Cloud Office from other similar products?

Avaya OneCloud is a comprehensive digital option offering a range of communication tools and OneCloud represents a unification of the Avaya brand, encompassing CCaaS, UCaaS, and CPaaS solutions. More than just a standalone VoIP solution, Avaya OneCloud is designed to meet all the communication and collaboration needs of the modern business. Avaya OneCloud’s Communications Platform as a Service (CPaaS) package is designed to integrate cloud-based calls and messaging into your business’s applications and user experience.Avaya OneCloud makes it easy to integrate voice calls into your business’s applications, with a range of features a user needs

What is your favorite aspect of this product?

If you’re looking for a unified communications solution to encompass all your business telecoms needs, you can subscribe to Avaya OneCloud for access to their UCaaS package. With Avaya OneCloud, it’s easy to run a cloud-based phone system across desk or mobile devices. It enables multi-experience communications both between colleagues and with customers, suitable for up to 250,000 users. And the CloudOffice app integrates voice, text, video, and fax into one digital hub

What do you dislike most about this product?

CPaaS legacy interface isnt that attractive

What recommendations would you give to someone considering this product?

Although the Avaya OneCloud interface sounds good on paper, in reality, there is a lot of interaction that the operator needs to go through that could be automated.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Alex N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2022

Avaya is fantastic

Likeliness to Recommend

10 /10

What differentiates Avaya Cloud Office from other similar products?

Easy for use Solutions in cloud Fantastic product

What is your favorite aspect of this product?

Session Border Controller integrated with MS TEAMS

What do you dislike most about this product?

My dislike is reference the Avaya Speech.

What recommendations would you give to someone considering this product?

Easy for everyone.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Efficient Service

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