What is Avaya Cloud Office?
Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Avaya Cloud Office?
Pros
- Performance Enhancing
- Enables Productivity
- Saves Time
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Centralized Management Portal
Mobility
Web & Desktop Conferencing
Call Management
Session Border Controller
Presence IM
Third-Party Integration
Vendor Capability Ratings
Usability and Intuitiveness
Vendor Support
Ease of IT Administration
Quality of Features
Ease of Data Integration
Business Value Created
Ease of Implementation
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
Breadth of Features
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Avaya Cloud Office Reviews
- Role: Information Technology
- Industry: Communications
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2022
Really nice digital workplace solution
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Efficient Service
- Effective Service
Varun P.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: Vendor Management and Renewal
Submitted Apr 2022
UCaaS you need to explore more
Likeliness to Recommend
What differentiates Avaya Cloud Office from other similar products?
Avaya OneCloud is a comprehensive digital option offering a range of communication tools and OneCloud represents a unification of the Avaya brand, encompassing CCaaS, UCaaS, and CPaaS solutions. More than just a standalone VoIP solution, Avaya OneCloud is designed to meet all the communication and collaboration needs of the modern business. Avaya OneCloud’s Communications Platform as a Service (CPaaS) package is designed to integrate cloud-based calls and messaging into your business’s applications and user experience.Avaya OneCloud makes it easy to integrate voice calls into your business’s applications, with a range of features a user needs
What is your favorite aspect of this product?
If you’re looking for a unified communications solution to encompass all your business telecoms needs, you can subscribe to Avaya OneCloud for access to their UCaaS package. With Avaya OneCloud, it’s easy to run a cloud-based phone system across desk or mobile devices. It enables multi-experience communications both between colleagues and with customers, suitable for up to 250,000 users. And the CloudOffice app integrates voice, text, video, and fax into one digital hub
What do you dislike most about this product?
CPaaS legacy interface isnt that attractive
What recommendations would you give to someone considering this product?
Although the Avaya OneCloud interface sounds good on paper, in reality, there is a lot of interaction that the operator needs to go through that could be automated.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Alex N.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2022
Avaya is fantastic
Likeliness to Recommend
What differentiates Avaya Cloud Office from other similar products?
Easy for use Solutions in cloud Fantastic product
What is your favorite aspect of this product?
Session Border Controller integrated with MS TEAMS
What do you dislike most about this product?
My dislike is reference the Avaya Speech.
What recommendations would you give to someone considering this product?
Easy for everyone.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Efficient Service