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Avaya

Avaya Cloud Office

Composite Score
7.8 /10
CX Score
7.9 /10
Avaya Cloud Office
7.8 /10

What is Avaya Cloud Office?

Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.

Company Details


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Awards & Recognition

Avaya Cloud Office won the following awards in the Unified Communications as a Service category

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Avaya Cloud Office Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Avaya Cloud Office.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Avaya Cloud Office?

3% Negative
5% Neutral
92% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Saves Time
  • Helps Innovate

Feature Ratings

Average 85

Communications

91

Centralized Management Portal

88

Mobility

86

Web & Desktop Conferencing

86

Call Management

85

Session Border Controller

84

Presence IM

82

Third-Party Integration

80

Vendor Capability Ratings

Average 84

Usability and Intuitiveness

86

Vendor Support

85

Ease of IT Administration

85

Quality of Features

85

Ease of Data Integration

84

Business Value Created

84

Ease of Implementation

84

Availability and Quality of Training

83

Ease of Customization

83

Product Strategy and Rate of Improvement

83

Breadth of Features

82

Avaya Cloud Office Reviews

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jul 2021

Avaya is exceptional at collaboration.

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Antony M.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

" Advanced, Encrypted & Incredible Live Meeting "

Likeliness to Recommend

9 /10

What differentiates Avaya Cloud Office from other similar products?

Avaya UCaaS tool provides us with most clear and audible video and audio conferencing services. It also offer us with unlimited recording. It supports one-on-one mass live messaging. It supports file sharing and recordings. Among more.

What is your favorite aspect of this product?

Supporting unlimited online recording and clarity on connection and fastest advanced online webinars tool.

What do you dislike most about this product?

No complain upon its services.

What recommendations would you give to someone considering this product?

I highly recommend it to all of considering users out there.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jun 2021

High quality online meetings with Avaya Spaces.

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Most Popular Avaya Cloud Office Comparisons

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