What is Avaya Cloud Office?
Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Avaya Cloud Office?
Pros
- Performance Enhancing
- Enables Productivity
- Saves Time
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Centralized Management Portal
Mobility
Web & Desktop Conferencing
Call Management
Session Border Controller
Presence IM
Third-Party Integration
Vendor Capability Ratings
Usability and Intuitiveness
Vendor Support
Ease of IT Administration
Quality of Features
Ease of Data Integration
Business Value Created
Ease of Implementation
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
Breadth of Features
Also Featured in...
Avaya Cloud Office Reviews
- Role: Information Technology
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted May 2021
Avaya Spaces is ideal for internet meetings.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Apr 2021
Avaya OneCloud UCaaS is perfect for collaboration.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Dan W.
- Role: Information Technology
- Industry: Transportation
- Involvement: End User of Application
Submitted Mar 2021
Authentic, Credible,and Suitable Communication App
Likeliness to Recommend
What differentiates Avaya Cloud Office from other similar products?
Avaya OneCloud is rational, with apprehensive communication features, which supports members work together. Also, Avaya OneCloud maintains extensive security, to the players or users of the application, hence, they are surrounded.
What is your favorite aspect of this product?
I love the professionalism level that Avaya OneCloud shows to the users, giving them the allowance of asking what bothers them. Also, Avaya OneCloud has a high success rate, from messaging, audios, and even video options.
What do you dislike most about this product?
A dislike is not necessarily there with Avaya OneCloud, because, the communications objectives have been fulfilled. Eventually, Avaya OneCloud would may be, look on the resolutions, for videos, and make online meetings swift.
What recommendations would you give to someone considering this product?
Avaya OneCloud has a maximum capacity to unify the whole team, and even other people outside the organization. Simple requirements, with less maintenance, will see your company work effectively.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy