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What is BigCommerce?
BigCommerce is an advanced, reliable platform designed to grow revenue and optimize operations. Customize your site, manage shipping and payments, and list your products on Amazon, eBay, and Facebook with the BigCommerce platform.
Company Details
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Get AssistanceBigCommerce Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
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Since last award
98 Plan to Renew
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Since last award
83 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love BigCommerce?
Pros
- Respectful
- Reliable
- Altruistic
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Order Portal
Payment Processing
Content Localization
Order Management
Catalog Management
Content Management
Reporting and Analytics
Retargeting Capabilities
Microsite Management
Predictive Recommendations
Integrated Search
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Vendor Support
Ease of Data Integration
Ease of IT Administration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
Also Featured in...
BigCommerce Reviews
Chris M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2022
Complete package for an eCommerce site
Likeliness to Recommend
What differentiates BigCommerce from other similar products?
BigCommerce has made it simple for me to create a website, even though I do not consider myself a "techie." BigCommerce provides many of the standard functionality necessary for running our company. No matter how I've contacted support, Technical Support has always responded quickly and politely to my inquiries and resolved my issues.
What is your favorite aspect of this product?
Best of all, in my opinion, It's free, so I may modify it to suit your needs and those of my stores. BC is favored by many of our customers because it is more portable, can be deployed rapidly, and can be integrated with less expense and time commitment. Support from BC's customer and partner teams is unparalleled in the e-commerce platform industry.
What do you dislike most about this product?
There is nothing I don't enjoy about BigCommerce. Use is intuitive, and whenever I have had an issue, the customer service representatives on the other end of the line (through phone or live chat) have been quick to respond, kind, and helpful. But, there is no flexibility in either the subscription frequency or duration.
What recommendations would you give to someone considering this product?
For our online store to succeed, we needed a flexible platform that could adapt to our evolving demands as a company. We have successfully deployed BigCommerce's end-to-end and headless installation solutions. We also have successfully implemented client-specific business logic and rules to boost and broaden BC's capabilities. We found that BigCommerce was the most excellent platform for us.
Pros
- Enables Productivity
- Efficient Service
- Inspires Innovation
- Caring
Sandra Milena M.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2022
This software facilitates your electronic store
Likeliness to Recommend
What differentiates BigCommerce from other similar products?
Bigcommerce is a tool that has the capacity to support large purchase volumes and works very well for B to B business.
What is your favorite aspect of this product?
The possibility of integrating with other solutions for the front and back of the ecommerce store
What do you dislike most about this product?
It needs to integrate more variety of payment gateways, for Latin America
What recommendations would you give to someone considering this product?
Dimension your ecommerce very well, in terms of number of orders and in units. These variables can better measure the price with Bigcommerce
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Niraj T.
- Role: Student Academic
- Industry: Finance
- Involvement: End User of Application
Submitted Jun 2022
All in one
Likeliness to Recommend
What differentiates BigCommerce from other similar products?
No platform fees or commission on any plan. Built in blog function.
What is your favorite aspect of this product?
It makes selling in multiple currencies very straightforward. It is easy to create custom fields.
What do you dislike most about this product?
It is not easy to setup for first time customers. Limits are placed on annual sales which forces customer to upgrade to the expensive plan.
What recommendations would you give to someone considering this product?
Smooth channeling of the products through stores and if you are already selling through social media and other platforms then BigCommerce is the place.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
