What is BigCommerce?
BigCommerce is an advanced, reliable platform designed to grow revenue and optimize operations. Customize your site, manage shipping and payments, and list your products on Amazon, eBay, and Facebook with the BigCommerce platform.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
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Since last award
98 Plan to Renew
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Since last award
83 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love BigCommerce?
Pros
- Respectful
- Reliable
- Altruistic
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Order Portal
Payment Processing
Content Localization
Order Management
Catalog Management
Content Management
Reporting and Analytics
Retargeting Capabilities
Microsite Management
Predictive Recommendations
Integrated Search
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Vendor Support
Ease of Data Integration
Ease of IT Administration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
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BigCommerce Reviews
Lauren b.
- Role: Sales Marketing
- Industry: Recreation
- Involvement: End User of Application
Submitted Jun 2022
The Best E-Commerce Platform at a Reasonable Cost.
Likeliness to Recommend
What differentiates BigCommerce from other similar products?
We were looking for a system that could grow with our company's needs and business plan. The front-end editor allows us total control over stock fulfillment and user experience choices. Because of their user-friendly designs, we don't have to hire someone else to run my web business for me. It integrates with several applications, including WordPress.
What is your favorite aspect of this product?
We prefer using BigCommerce because it is free to use and can be tailored to the specific needs of any retailer. The ability to quickly adjust to the needs of our customers allows us to be more flexible. It also includes a broad range of analytics, payment methods, and the capacity to sell globally. Even tiny businesses can afford it.
What do you dislike most about this product?
It's difficult to personalize the automatic emails since they're so basic. For our e-commerce site that gets a lot of traffic, there is no preview option, so we can't see any changes you make to the site until they're published online. The UI is old and unintuitive, making it difficult to use.
What recommendations would you give to someone considering this product?
Choosing BigCommerce as your bespoke software solution will ensure that they connect all of your connections in a single location. They can help your company grow more quickly and reliably by integrating any app or function into your business. A new version of the product is constantly in the works. This is an excellent piece of software.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Effective Service
Neil N.
- Role: Finance
- Industry: Transportation
- Involvement: End User of Application
Submitted Jun 2022
Reliable Cloud Based Platform for E-commerce
Likeliness to Recommend
What differentiates BigCommerce from other similar products?
Sending accurate automated email communication, such as an automated purchase confirmation email feature, was missing in my previous program. However, uploading, monitoring, and fulfilling items are straightforward. Whenever I contact them with a question or concern, they promptly react and take care of the problem. It's easy to train the rest of the team on how to use it.
What is your favorite aspect of this product?
BigCommerce's most useful feature is the ease with which I can add new apps. Inventory reports, another one of BigCommerce's perks, are something I like. BigCommerce also makes it simple to add and change products. BigCommerce's customer service crew is amiable. My client appreciates the fact that I can deliver updates on a monthly basis.
What do you dislike most about this product?
Customization is inadequate, as it is with most of the others. Their incapacity to maintain the stability of their platform is what I hated the most. For a startup, their free templates are bland, while their premium templates are incredibly expensive. Rather than focusing on fixing existing bugs, they're focusing on releasing new versions of their software.
What recommendations would you give to someone considering this product?
BigCommerce's open API makes it easy to integrate third-party data. Anyone, regardless of the level of technical expertise, can easily change and manage the store using BigCommerce's intuitive drag-and-drop interface. It's a huge time-saver to manage all of our data from one place. BigCommerce is constantly improving and introducing new features to the user interface. Highly recommended.
Pros
- Continually Improving Product
- Trustworthy
- Unique Features
- Efficient Service
Cheikh B.
- Role: Sales Marketing
- Industry: Apparel
- Involvement: Business Leader or Manager
Submitted Aug 2022
BigCommerce is just that - exceptional
Likeliness to Recommend
What differentiates BigCommerce from other similar products?
What sets this superb software apart from others is its value for money.
What is your favorite aspect of this product?
Ease of use is almost always the most important area that appeals to me with BigCommerce.
What do you dislike most about this product?
For the moment nothing to say !
What recommendations would you give to someone considering this product?
I would indeed recommend him to buy.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Inspires Innovation