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BigCommerce Logo Award Winner Product Badge
BigCommerce Logo Award Winner Product Badge
BigCommerce Pty. Ltd

BigCommerce

Composite Score
8.4 /10
CX Score
8.7 /10
Category
BigCommerce
8.4 /10

What is BigCommerce?

BigCommerce is an advanced, reliable platform designed to grow revenue and optimize operations. Customize your site, manage shipping and payments, and list your products on Amazon, eBay, and Facebook with the BigCommerce platform.

Company Details


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Awards & Recognition

BigCommerce won the following awards in the B2C eCommerce category

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BigCommerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BigCommerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BigCommerce?

2% Negative
12% Neutral
86% Positive

Pros

  • Respectful
  • Reliable
  • Altruistic
  • Acts with Integrity

Feature Ratings

Average 78

Order Portal

84

Payment Processing

82

Content Localization

79

Order Management

79

Catalog Management

79

Content Management

78

Reporting and Analytics

78

Retargeting Capabilities

77

Microsite Management

75

Predictive Recommendations

73

Integrated Search

71

Vendor Capability Ratings

Average 79

Ease of Implementation

81

Business Value Created

81

Usability and Intuitiveness

80

Quality of Features

79

Vendor Support

79

Ease of Data Integration

79

Ease of IT Administration

79

Breadth of Features

79

Product Strategy and Rate of Improvement

78

Ease of Customization

78

Availability and Quality of Training

74

BigCommerce Reviews

Lauren b.

  • Role: Sales Marketing
  • Industry: Recreation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

The Best E-Commerce Platform at a Reasonable Cost.

Likeliness to Recommend

10 /10

What differentiates BigCommerce from other similar products?

We were looking for a system that could grow with our company's needs and business plan. The front-end editor allows us total control over stock fulfillment and user experience choices. Because of their user-friendly designs, we don't have to hire someone else to run my web business for me. It integrates with several applications, including WordPress.

What is your favorite aspect of this product?

We prefer using BigCommerce because it is free to use and can be tailored to the specific needs of any retailer. The ability to quickly adjust to the needs of our customers allows us to be more flexible. It also includes a broad range of analytics, payment methods, and the capacity to sell globally. Even tiny businesses can afford it.

What do you dislike most about this product?

It's difficult to personalize the automatic emails since they're so basic. For our e-commerce site that gets a lot of traffic, there is no preview option, so we can't see any changes you make to the site until they're published online. The UI is old and unintuitive, making it difficult to use.

What recommendations would you give to someone considering this product?

Choosing BigCommerce as your bespoke software solution will ensure that they connect all of your connections in a single location. They can help your company grow more quickly and reliably by integrating any app or function into your business. A new version of the product is constantly in the works. This is an excellent piece of software.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Effective Service

Neil N.

  • Role: Finance
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Reliable Cloud Based Platform for E-commerce

Likeliness to Recommend

9 /10

What differentiates BigCommerce from other similar products?

Sending accurate automated email communication, such as an automated purchase confirmation email feature, was missing in my previous program. However, uploading, monitoring, and fulfilling items are straightforward. Whenever I contact them with a question or concern, they promptly react and take care of the problem. It's easy to train the rest of the team on how to use it.

What is your favorite aspect of this product?

BigCommerce's most useful feature is the ease with which I can add new apps. Inventory reports, another one of BigCommerce's perks, are something I like. BigCommerce also makes it simple to add and change products. BigCommerce's customer service crew is amiable. My client appreciates the fact that I can deliver updates on a monthly basis.

What do you dislike most about this product?

Customization is inadequate, as it is with most of the others. Their incapacity to maintain the stability of their platform is what I hated the most. For a startup, their free templates are bland, while their premium templates are incredibly expensive. Rather than focusing on fixing existing bugs, they're focusing on releasing new versions of their software.

What recommendations would you give to someone considering this product?

BigCommerce's open API makes it easy to integrate third-party data. Anyone, regardless of the level of technical expertise, can easily change and manage the store using BigCommerce's intuitive drag-and-drop interface. It's a huge time-saver to manage all of our data from one place. BigCommerce is constantly improving and introducing new features to the user interface. Highly recommended.

Pros

  • Continually Improving Product
  • Trustworthy
  • Unique Features
  • Efficient Service

Cheikh B.

  • Role: Sales Marketing
  • Industry: Apparel
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2022

BigCommerce is just that - exceptional

Likeliness to Recommend

9 /10

What differentiates BigCommerce from other similar products?

What sets this superb software apart from others is its value for money.

What is your favorite aspect of this product?

Ease of use is almost always the most important area that appeals to me with BigCommerce.

What do you dislike most about this product?

For the moment nothing to say !

What recommendations would you give to someone considering this product?

I would indeed recommend him to buy.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Inspires Innovation

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