What is BigPanda?
Today, IT Ops, NOC, DevOps and SRE teams struggle with manual and reactive incident response capabilities that are badly suited for the scale, complexity and velocity of modern IT environments, resulting in painful outages, unhappy customers, growing IT headcount and the inability to focus on innovation. BigPanda helps businesses prevent and resolve IT outages with their platform for Event Correlation and Automation, powered by AIOps, improving service availability, reducing costs, and giving their teams time back for digital transformation.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
96 Plan to Renew
71 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love BigPanda?
Pros
- Fair
- Reliable
- Saves Time
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Security Operations Automation
Change Control Automation
Analyze Discovery Data
Event & Alert Management Automation
Analyze Activity Data
Explainable and Trainable Algorithms
Performance & Capacity Management Automation
Data Visualization
Incident Management Automation
Problem Management Automation
Operational Task Automation
Vendor Capability Ratings
Vendor Support
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Usability and Intuitiveness
Business Value Created
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Quality of Features
BigPanda Reviews
Jaspreet S.
- Role: Consultant
- Industry: Telecommunications
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
BigPanda-Turn your IT Noise into Automated Actions
Likeliness to Recommend
What differentiates BigPanda from other similar products?
1) BigPanda streamline incident resolution by calming noisy monitoring data to enhance visibility and reduce response teams necessary. 2) BigPanda's unified view of IT Ops works as a Consolidate monitoring environment from 11+ tools into a single pane of glass using BigPanda’s Incident 360 console. 3) BigPanda improves Mean Time To Detection (MTTD) by enable automated correlation to prevent customer facing issues.
What is your favorite aspect of this product?
1) Enrich alerts - Add information and context to alerts, delivering additional insights that improve incident management. 2) Enable analytics and reporting - Provide flexible analytics platform for tracking of metrics. 3) Break down functional silos - Enable collaboration across engineering, sales and DevOps teams
What do you dislike most about this product?
1) BigPanda needs to improve its Machine Learning capabilities so it would suggest correct alert correlation patterns and identify right set of Changes related to an event or incident. 2) BigPanda needs to provide more control so user and NOC Teams can customize the UI per their needs for ease of tracking. 3) BigPanda needs to work on SNMP Integration so as to correctly support all versions and traps transformation.
What recommendations would you give to someone considering this product?
1) Check if BigPanda integrates well with your existing IT infrastructure, including other monitoring tools, collaboration platforms, and ticketing systems. 2) Evaluate automation capabilities, including how it handles incident alerts and level of customization available. 3) Look for a tool that provides reliable performance monitoring and incident detection to minimize downtime. 4) Evaluate analytics & reporting capabilities to gain insights into your system's performance and effectiveness of your incident response processes. 5) Understand pricing model and licensing structure to ensure it aligns with your budget and expected usage.
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Caring
Cons
- Under Delivered
Elson P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2023
improved our monitoring and alerting capabilities
Likeliness to Recommend
What differentiates BigPanda from other similar products?
BigPanda is an AIOps platform that helps organizations automate and optimize their IT operations. It is different from other similar products because it covers a wider range of IT infrastructure and applications, provides deeper insights into IT data, is easy to use, and provides actionable insights. • Breadth of coverage • Depth of insights • Ease of use • Actionable insights
What is your favorite aspect of this product?
With BigPanda's comprehensive integrations, enrichments, and automation capabilities, we have achieved rapid implementation and enhanced operational efficiency.. This product is an absolute game-changer for my organization and department.
What do you dislike most about this product?
The dashboards could be improved, but I was otherwise very satisfied
What recommendations would you give to someone considering this product?
The dashboard and reports could be made more effective
Pros
- Helps Innovate
- Trustworthy
- Efficient Service
- Inspires Innovation
Cons
- Slower Product Innovation
