.png){kind=icon}
What is Birdeye?
The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceBirdeye Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Birdeye.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
100 Plan to Renew
88 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Birdeye?
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi-channel
Leads Generation
Scheduled Availability
Learning and Adaptability
Personalized Service
Application Programming Interface
Knowledgebase
Workflow Processing
Wayfinding
Integration With CRM
Natural Language Processing
Vendor Capability Ratings
Availability and Quality of Training
Quality of Features
Vendor Support
Business Value Created
Usability and Intuitiveness
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Breadth of Features
Ease of IT Administration
Also Featured in...
Birdeye Reviews
Milan Q.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Nov 2022
"I love Birdeye, use it you won't regret it."
Likeliness to Recommend
What differentiates Birdeye from other similar products?
When compared to other programs, Birdeye stands out for its superior efficiency and user-friendly interface; yet, I find its rather high price to be a drawback.
What is your favorite aspect of this product?
Birdeye's platform is user-friendly and straightforward because it centralizes all of our branches into a unified database for managing information updates, member comments and questions, and review-based exposure and ranking boosts. To save time during my already jam-packed day, I don't have to log in separately to each of the company's branches because everything can be done on a single platform. Birdeye also added a way for our members to communicate with one another and with us by providing our locations with a number of text messages that arrive over the platform to our staff as messages, much like an email.
What do you dislike most about this product?
So far, we haven't run into any issues with the system or its employees that we don't like. We look forward to a prosperous and long relationship together.
What recommendations would you give to someone considering this product?
I highly recommend this program because everything I've experienced with it so far—from configuration to integration to technical support—has been first-rate. I'm thrilled by the system's efficiency.
Pros
- Unique Features
- Efficient Service
- Effective Service
- Inspires Innovation
Kurwagira M.
- Role: Industry Specific Role
- Industry: Finance
- Involvement: End User of Application
Submitted Apr 2022
An Effective and Multi-purpose Chatbot
Likeliness to Recommend
What differentiates Birdeye from other similar products?
When it comes to customer messaging, Birdeye Messaging offers amazing features and capabilities. In addition, it offers live chat features and is a great solution for sending bulk messaging
What is your favorite aspect of this product?
I like that Birdeye Messaging is more than a chatbot. It also makes sending bulk messaging easy. It is an easy to use software It's resourceful and affordable too
What do you dislike most about this product?
I only have good experiences with Birdeye Messaging
What recommendations would you give to someone considering this product?
I recommend Birdeye Messaging as it's affordable and multi-purpose. It's great as a live chat and also makes SMS marketing easy thanks to it's bulk messaging capabilities
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Shawn H.
- Role: Industry Specific Role
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Feb 2022
Love the 24 hour access my potential clients have.
Likeliness to Recommend
What differentiates Birdeye from other similar products?
Never used another product so nothing to compare to.
What is your favorite aspect of this product?
ease of use.
What do you dislike most about this product?
nothing that I dislike
What recommendations would you give to someone considering this product?
The support team was able to configure the messaging app with ease for someone who doesn't have the experience or an it team that some larger companies may have.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
