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BMC Software

BMC Helix Discovery

Composite Score

7.8 /10

CX Score

8.1 /10

42 Reviews Write a Review

What is BMC Helix Discovery?

BMC Helix Discovery is a cloud-native discovery and dependency mapping solution for visibility into hardware, software, and service dependencies across multi-cloud environments.

Company Details

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Awards & Recognition

BMC Helix Discovery won the following awards in the IT Asset Management - Enterprise category

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5 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2024

5 Top Rated Capabilities

3 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

5 Top Rated Capabilities

3 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

Service Experience

2021

BMC Helix Discovery Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BMC Helix Discovery.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BMC Helix Discovery?

6% Negative

5% Neutral

89% Positive

Pros

Efficient Service
Respectful
Acts with Integrity
Trustworthy

Feature Ratings

Average 80

Integrated Discovery

Data Center Analytics

Analytics and Reporting

Software Recognition Library

Software Usage Metering

Advanced License Management

End to End Lifecycle Management

Data Import Export and Aggregation

Decentralized Management

Cloud License Management

Financial Analysis

Vendor Capability Ratings

Average 80

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Business Value Created

Ease of Customization

Vendor Support

Usability and Intuitiveness

Availability and Quality of Training

BMC Helix Discovery Reviews

Chidimma C.

Role: Information Technology
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2023

The software is designed to streamline IT service

Likeliness to Recommend

10 /10

What differentiates BMC Helix Discovery from other similar products?

BMC Helix includes features such as incident management, change management, asset management, and self-service capabilities, among others

What is your favorite aspect of this product?

Incident management features

What do you dislike most about this product?

Integration with other applications

What recommendations would you give to someone considering this product?

Scalability and Flexibility: Consider your organization's future growth and scalability requirements. Ensure that BMC Helix can scale with your business and adapt to changing IT environments. Flexibility in configuration and customization options can also be valuable to tailor the software to your specific workflows.

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Julio Cesar M.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2023

Easy to use and manage, but a bit pricey

Likeliness to Recommend

9 /10

What differentiates BMC Helix Discovery from other similar products?

The ease of discovering known and unknown devices

What is your favorite aspect of this product?

The ease of discovering new assets or devices, it's too easy

What do you dislike most about this product?

Maybe it has additional licensing and not everything in one package

What recommendations would you give to someone considering this product?

Have the scope of the tool defined, and have the permissions defined

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Gustavo Alfredo M.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

Awesome product!

Likeliness to Recommend

9 /10

What differentiates BMC Helix Discovery from other similar products?

The efficiency and friendly user interface.

What is your favorite aspect of this product?

It is easy to use.

What do you dislike most about this product?

Nothing to be considered

What recommendations would you give to someone considering this product?

Continue improving the product, it helps a lot with our daily tasks.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

BMC Helix Discovery

What is BMC Helix Discovery?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

BMC Helix Discovery Ratings

86 Likeliness to Recommend

96 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love BMC Helix Discovery?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Integrated Discovery Ability to accurately discover assets, possibly map dependencies, discover remote users, and gain access to usage data on workstations.

Data Center Analytics Information regarding capacity and challenges unique to datacenters, such as workload modelling, virtual licensing, and mapping virtual instances to hosts.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Software Recognition Library Includes built-in software library to enhance recognition of installed packages.

Software Usage Metering Includes out-of-the-box support for software usage tracking to identify heavily used or unused assets.

Advanced License Management One or more specialized license types with extreme complexities such as SAP, Oracle, Mainframe, with a focus on accuracy and minimizing manual calculations.

End to End Lifecycle Management Solution provides logical workflows and templates for managing the entire software lifecycle from procurement through to retirement.

Data Import Export and Aggregation B2B connect for purchase and warranty records, integrations to business applications, ability to merge records where duplicated through multiple data sources.

Decentralized Management Manage licenses across a geographically dispersed environment, including remote users, but with ability to centrally view and manage contracts.

Cloud License Management Monitor and manage as-a-service solutions, including SaaS, IaaS, PaaS licensing, public and private cloud.

Financial Analysis Includes out-of-the-box support for understanding costs and managing depreciation and budget; may include complex, logical "what if?" financial modeling.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

BMC Helix Discovery Reviews

Chidimma C.

The software is designed to streamline IT service

Likeliness to Recommend

Pros

Julio Cesar M.

Easy to use and manage, but a bit pricey

Likeliness to Recommend

Pros

Gustavo Alfredo M.

Awesome product!

Likeliness to Recommend

Pros

Title

1
Since last award

1
Since last award

Feature Ratings

Integrated Discovery

Data Center Analytics

Analytics and Reporting

Software Recognition Library

Software Usage Metering

Advanced License Management

End to End Lifecycle Management

Data Import Export and Aggregation

Decentralized Management

Cloud License Management

Financial Analysis

Vendor Capability Ratings

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Business Value Created

Ease of Customization

Vendor Support

Usability and Intuitiveness

Availability and Quality of Training