What is BMC TrueSight Operations Management?
TrueSight Operations Management is a turnkey solution that provides a comprehensive view of how key services are performing, so IT knows immediately if customer experiences may be impacted. TrueSight Operations Management helps IT teams merge operational silos and streamline efforts across technology domains, shifting focus from managing individual service components to delivering exceptional customer experience.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
89 Plan to Renew
1
Since last award
69 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love BMC TrueSight Operations Management?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Event & Alert Management Automation
Security Operations Automation
Incident Management Automation
Problem Management Automation
Performance & Capacity Management Automation
Operational Task Automation
Change Control Automation
Analyze Discovery Data
Data Visualization
Explainable and Trainable Algorithms
Analyze Activity Data
Vendor Capability Ratings
Ease of Implementation
Vendor Support
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Business Value Created
Ease of IT Administration
Breadth of Features
Availability and Quality of Training
Ease of Customization
Quality of Features
Ease of Data Integration
BMC TrueSight Operations Management Reviews
RAHUL K.
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Comprehensive suite of IT Infra Monitoring
Likeliness to Recommend
What is your favorite aspect of this product?
Event Management
What do you dislike most about this product?
Dashboards
What recommendations would you give to someone considering this product?
Good for IT infrastructure Monitoring
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
H K.
- Role: Information Technology
- Industry: Entertainment
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Overall a good product from an established brand
Likeliness to Recommend
What differentiates BMC TrueSight Operations Management from other similar products?
Brand name
What is your favorite aspect of this product?
Unique Features
What do you dislike most about this product?
Overall good and ease
What recommendations would you give to someone considering this product?
Have a POC, experience the uniqueness and then buy it 👍
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Effective Service
Sanaulla M.
- Role: Operations
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Nov 2023
A Robust IT IT Ally with a Learning Curve
Likeliness to Recommend
What differentiates BMC TrueSight Operations Management from other similar products?
BMC TrueSight Operations Management rocks because it's like the superhero of IT monitoring. It beats the competition by playing nice with all sorts of tech, giving you a bird's-eye view of everything. The coolest part? It's basically an automation wizard, taking care of boring tasks and making your IT life easier. With smart analytics and fancy machine learning tricks, it helps fix problems before they mess things up. The dashboard is super easy to use and you can modify it to fit your style. TrueSight is like the superhero cape for your business – flexible, scalable, and always ready to adapt.Besides,its customer support is very effective
What is your favorite aspect of this product?
A standout feature of BMC TrueSight Operations Management lies in its adept facilitation of IT operations.In addtion, its seamless integration with vast and diverse technologies, affording a comprehensive overview of complex environments. The system's proficiency in automating routine tasks significantly enhances operational efficiency, coupled with the ability to proactively address potential issues through advanced analytics and machine learning capabilities.Needless to say, the platform's user-friendly interface, coupled with customizable dashboards, ensures accessibility and adaptability.
What do you dislike most about this product?
I believe there are none! But as a heavy user and as an admin of this tool, I could say that though BMC TrueSight Operations Management offers a robust set of features, a potential drawback lies in its initial learning curve, which may pose challenges for users new to advanced IT management tools.
What recommendations would you give to someone considering this product?
For those considering BMC TrueSight Operations Management, I recommend investing time in comprehensive training to overcome the initial learning curve. Leverage the platform's extensive documentation and support resources to maximize understanding and utilization. Prioritize a thorough assessment of your organization's specific IT needs to ensure alignment with the features offered. Finally, conduct a cost-benefit analysis, factoring in both implementation and ongoing maintenance expenses, especially for smaller businesses with budget constraints.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
