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BMC TrueSight Operations Management Logo
BMC TrueSight Operations Management Logo
BMC Software

BMC TrueSight Operations Management

Composite Score
6.9 /10
CX Score
7.2 /10
Category
BMC TrueSight Operations Management
6.9 /10

What is BMC TrueSight Operations Management?

TrueSight Operations Management is a turnkey solution that provides a comprehensive view of how key services are performing, so IT knows immediately if customer experiences may be impacted. TrueSight Operations Management helps IT teams merge operational silos and streamline efforts across technology domains, shifting focus from managing individual service components to delivering exceptional customer experience.

Company Details


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BMC TrueSight Operations Management Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

100 Plan to Renew

93 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BMC TrueSight Operations Management?

0% Negative
18% Neutral
82% Positive

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 79

Operational Dashboard

92

Network Mapping

82

Network Compliance Management

81

Network Environment Monitoring

79

Network Reporting

77

Network Configuration Management

73

Network Analytics

73

Network Quality of Service

73

Network Performance Management

73

Traffic Monitoring

66

Vendor Capability Ratings

Average 79

Business Value Created

85

Breadth of Features

84

Ease of IT Administration

84

Ease of Customization

80

Availability and Quality of Training

80

Ease of Implementation

79

Vendor Support

79

Product Strategy and Rate of Improvement

79

Quality of Features

77

Usability and Intuitiveness

76

Ease of Data Integration

68

BMC TrueSight Operations Management Reviews

Rebecca J.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

The best tool for monitoring and management.

Likeliness to Recommend

9 /10

What differentiates BMC TrueSight Operations Management from other similar products?

Love the invention and monitoring part. It’s therefore Intuitive and simple. Reports are smart and extremely customizable. There is a vast range of integrations with different applications that may be a nice USP. The convenience of preparation, the operation-friendly console, and also the solution list to cater to each client's demand are the key highlight of why I really like this tool.

What is your favorite aspect of this product?

Server monitoring with a complete list of parameters, which avoids fire fighting among the operations team. It’s straightforward to implement and in one place you’ll be able to monitor all of your applications, infrastructure. AIOps options are before the time.IT Operation works required minimum efforts to modify alerts.

What do you dislike most about this product?

It is heavy and sometimes it'll hand will lose the information or blank data. Few restricted functionalities in the SaaS platform. Patrol km relating to Cloud should attempt to capture most of the cloud watch metrics once it involves AWS. Equally for Azure log analytics.

What recommendations would you give to someone considering this product?

If you want an easy monitoring platform then you should try this software because it is very easy and promising and helps in the progress of the corporation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Swarnamuki K.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2021

A simple cloud hosted solution for time series dat

Likeliness to Recommend

8 /10

What differentiates BMC TrueSight Operations Management from other similar products?

Real-time high-resolution metric monitoring. Data can be collected and viewed at 1-second resolution & Visualization of line charts

What is your favorite aspect of this product?

I like the email alert feature as it allows me to get notified if any resources, CPU, disk, memory, etc are reaching threshold levels.

What do you dislike most about this product?

It is somewhat hard to understand the integrations into the UI & Hoping for more metric choices. Also User permissions are lacking. Pulse lacks the ability to have multi-level filters for viewing data.

What recommendations would you give to someone considering this product?

Pulse lacks the ability to have multi-level filters for viewing data. You can only build a dashboard containing particular metrics then you can change what instances are displayed on those charts. It would be nice to be able to have dropdowns to select categories of instances within other categories. It would also be nice to have instances of metrics (i.e. % processor time for processor 1, 2, 3, 4, etc rather than the current single % processor time). The only way to do this right now is to create 1 metric per instance (i.e. % processor time.1, % processor time.2, % processor time.3, etc).

Pros

  • Trustworthy
  • Effective Service
  • Inspires Innovation
  • Caring

Kunnath R.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2021

Best software and features are awesome.

Likeliness to Recommend

8 /10

What differentiates BMC TrueSight Operations Management from other similar products?

This software has very good features comaparing to other similar products.

What is your favorite aspect of this product?

Network Monitoring. Bandwidth Monitoring. Baseline Manager. Server Management. CPU Monitoring. Credential Management.

What do you dislike most about this product?

The software is bit pricey. But it is good.

What recommendations would you give to someone considering this product?

The software is very useful for your enterprise and can be easily be deployed in your enterprise.

Pros

  • Over Delivered
  • Continually Improving Product
  • Efficient Service
  • Inspires Innovation

Cons

  • Inhibits Innovation
  • Commodity Features
  • Less Transparent
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