CallRail Customer Reviews 2024

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CallRail

Composite Score

7.6 /10

CX Score

7.8 /10

28 Reviews Write a Review

What is CallRail?

CallRail is here to bring complete visibility to the marketers who rely on quality inbound leads to measure success. Our customers live in a results-driven world, and giving them a clear view into their digital marketing efforts is a first priority for CallRail. We see the opportunities in surfacing and connecting data from calls, forms, and beyond—helping our customers get to better outcomes.

Company Details

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Awards & Recognition

CallRail won the following awards in the Conversation Intelligence category

Filter By

2 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

4 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

CallRail Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on CallRail.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

77 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love CallRail?

4% Negative

3% Neutral

93% Positive

Pros

Performance Enhancing
Effective Service
Saves Time
Respectful

Feature Ratings

Average 80

Call Analytics

Dashboards and Reporting

Call Recording

Audio Transcription

Mobile Support

Manager Annotation and Feedback

Pipeline Visibility

Application Integration

Role-Based Access

Conversation Coaching

Artificial Intelligence Engine

Vendor Capability Ratings

Average 79

Business Value Created

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training

CallRail Reviews

Role: Sales Marketing
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Feb 2023

great service and an even better support system,

Likeliness to Recommend

10 /10

Pros

Reliable
Performance Enhancing
Trustworthy
Client Friendly Policies

Cole M.

Role: Sales Marketing
Industry: Consulting
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Sep 2022

Easy to use! With Room for Customization.

Likeliness to Recommend

8 /10

What differentiates CallRail from other similar products?

You can tag and implement a value on all your calls and filter them with the same tags, invaluable for Ad Services

What is your favorite aspect of this product?

Tagging and adding notes on the calls.

What do you dislike most about this product?

No Dark Mode and when it goes down it takes a while before everything is up and running again.

What recommendations would you give to someone considering this product?

If you look at calls at a glance a lot create your own tags so you know the exact data at a glance.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Unique Features

Jenna C.

Role: Sales Marketing
Industry: Media
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Sep 2022

Fantastic product! We love CallRail

Likeliness to Recommend

10 /10

What differentiates CallRail from other similar products?

CallRail is really well organized and easy to use.

What is your favorite aspect of this product?

I love how much information we're able to collect and how easy to read the data is.

What do you dislike most about this product?

Whenever there is a technical glitch, though they are fixed quickly, it is extremely impactful for our business. This is not something CallRail is necessarily in full control over, but something we have to be constantly on the lookout for. If the website goes down, it's extremely problematic for our clients.

What recommendations would you give to someone considering this product?

I would recommend they work with the support team to get the platform set up exactly how they need. The support team is very responsive and helpful.

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Efficient Service

Latest Research

CallRail

What is CallRail?

Company Details

Need Assistance?

Awards & Recognition

CallRail Ratings

87 Likeliness to Recommend

96 Plan to Renew

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love CallRail?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

CallRail Reviews

great service and an even better support system,

Likeliness to Recommend

Pros

Cole M.

Easy to use! With Room for Customization.

Likeliness to Recommend

Pros

Jenna C.

Fantastic product! We love CallRail

Likeliness to Recommend

Pros

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Title

Feature Ratings

Call Analytics

Dashboards and Reporting

Call Recording

Audio Transcription

Mobile Support

Manager Annotation and Feedback

Pipeline Visibility

Application Integration

Role-Based Access

Conversation Coaching

Artificial Intelligence Engine

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training