What is Casino Management System (CMS)?
Light & Wonder's (formerly Bally CMS) solutions are powerful gaming engines that seamlessly capture data from floor transactions. We’re not only the leaders in slot accounting; we invented it and continue to evolve our systems to streamline casino operations for maximum performance.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
100 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Casino Management System (CMS)?
Pros
- Respectful
- Security Protects
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Cashless
Bonusing & Promotions
Mobile Player Experience
Display Management
Pit & Table Management
Cage & Vault
Marketing & Loyalty Management
Slot Floor Management
Slot Management, Accounting & Reporting
Mobile Casino Operations
Gaming Analytics
Vendor Capability Ratings
Vendor Support
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Availability and Quality of Training
Quality of Features
Breadth of Features
Ease of Implementation
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Casino Management System (CMS) Reviews
Biscut T.
- Role: Operations
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted May 2022
Robust Eye-in-the-sky Casino Management System
Likeliness to Recommend
What differentiates Casino Management System (CMS) from other similar products?
Its capacity to manage casino, slot, betting, gaming and hospitality data in addition to improving customer service and consequently patron satisfaction.
What is your favorite aspect of this product?
I love the real-time surveillance, displays and reports that capture up-to-the-minute floor activity as it absolutely makes operations management that much easier.
What do you dislike most about this product?
Generally there's not much to dislike though logistics, dishonest patrons and staff management can sometimes be a hassle considering the scale of our large operation.
What recommendations would you give to someone considering this product?
In our industry, hospitality, casino and slot management in a powerful, stable, patron-friendly environment is key. This solution ensures you that. It is very important operation-wise.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jerry A.
- Role: Finance
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted May 2022
Proven Gaming and Betting Management Solution
Likeliness to Recommend
What differentiates Casino Management System (CMS) from other similar products?
It edges ahead in terms of conciliatory reporting, compliance, marketing functionality and promotion tracking.
What is your favorite aspect of this product?
Proper management and trasparency comes to mind in addition to security. Complaints are rare and that makes remittances easy and without complications.
What do you dislike most about this product?
Logistics sometimes are a nightmare, having to deal with indirect complications like network connections and regulations.
What recommendations would you give to someone considering this product?
This App has been tried and tested compared to most gaming platforms. Customer management and betting experience is well managed by this App thanks to experience in the field.
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
Alec m.
- Role: Industry Specific Role
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted May 2022
Bally casino is the best when it comes to gaming
Likeliness to Recommend
What differentiates Casino Management System (CMS) from other similar products?
It provides exciting ways that offer's rewards to it's players unlike other similar platforms
What is your favorite aspect of this product?
I like how it open up new opportunities to enhance the player's experience through encouraging continuous playing. Also it's the best when it comes to supporting solutions such as progressive jackpots and system based mystery awards.
What do you dislike most about this product?
I like everything about it so I don't have negativities towards it
What recommendations would you give to someone considering this product?
To give it a try since it never disappoint.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Efficient Service