What is Casino Management System (CMS)?
Light & Wonder's (formerly Bally CMS) solutions are powerful gaming engines that seamlessly capture data from floor transactions. We’re not only the leaders in slot accounting; we invented it and continue to evolve our systems to streamline casino operations for maximum performance.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
100 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Casino Management System (CMS)?
Pros
- Respectful
- Security Protects
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Cashless
Bonusing & Promotions
Mobile Player Experience
Display Management
Pit & Table Management
Cage & Vault
Marketing & Loyalty Management
Slot Floor Management
Slot Management, Accounting & Reporting
Mobile Casino Operations
Gaming Analytics
Vendor Capability Ratings
Vendor Support
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Availability and Quality of Training
Quality of Features
Breadth of Features
Ease of Implementation
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Casino Management System (CMS) Reviews
Roy s.
- Role: Industry Specific Role
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted May 2022
Fantastic platform with excellent features
Likeliness to Recommend
What differentiates Casino Management System (CMS) from other similar products?
It's easy to manage gamings compared to it's competitors
What is your favorite aspect of this product?
I like how it have digital media technology that helps in delivering high quality progressive player experience. Also I like it's TMS support that helps to identify the values of chips being wagered on gaming tables.
What do you dislike most about this product?
It has excellent customer support to it's user's,so I have no dislike towards it
What recommendations would you give to someone considering this product?
Yes,its a nice platform that you will enjoy playing with so consider it as your first priority.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Caring
Charles W.
- Role: Information Technology
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Apr 2022
Tremendously Evolving Casino Management Platform.
Likeliness to Recommend
What differentiates Casino Management System (CMS) from other similar products?
It has iVIEW DM interface that makes it easy to forward marketing messages and player account data to the top screen of the player.
What is your favorite aspect of this product?
Elite bonus suite automates existing promotions and makes it easy and effective to reward current players while attracting more prospects.
What do you dislike most about this product?
Mobile devices aren’t the best gadget to play, however kudos to the vendor on the daily and remarkable version control of this tool.
What recommendations would you give to someone considering this product?
I would endorse it to all gaming and casino industries looking to analyze changes through business intelligence capabilities.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Monty S.
- Role: Information Technology
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Apr 2022
Gaming Analytics Get Enhanced by Bally CMP
Likeliness to Recommend
What differentiates Casino Management System (CMS) from other similar products?
Bally Casino Management System has robust BI tools that makes it effective to predict future outcomes via predictive analytics model.
What is your favorite aspect of this product?
iVIEW DM interface makes it effective to present data of players and marketing information to the main game screen.
What do you dislike most about this product?
Customizing some features was overwhelming, we involved third-party system integrators which increased implementation cost.
What recommendations would you give to someone considering this product?
To analyze gaming data in one secure platform, I would recommend Bally CMP since it has robust business intelligence capabilities.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing