What is Certinia Professional Services Cloud?
Manage your resources, projects, and financials in the same application as your customer interactions with Professional Services Cloud from Certinia.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
92 Plan to Renew
74 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Certinia Professional Services Cloud?
Pros
- Reliable
- Respectful
- Security Protects
- Performance Enhancing
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Reporting
Time Management
Auditability
Security
Resource Management
Project Management
Business Process Analysis (BPA)
Expense Detail Tracking
Process Automation
Team Collaboration
Billing
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Breadth of Features
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Certinia Professional Services Cloud Reviews
Tanvy A.
- Role: Public Sector
- Industry: Agriculture
- Involvement: Business Leader or Manager
Submitted May 2024
Good value of money with great set of features
Likeliness to Recommend
What differentiates Certinia Professional Services Cloud from other similar products?
Certinia has a good value for money and helps in managing various services in a very effective manner. I love the variety of features it provides
What is your favorite aspect of this product?
Factor aspect of using Certinia is its vast features and great process automation techniques
What do you dislike most about this product?
I dislike the part where it is not easy to use for a non IT person making it inaccessible for me
What recommendations would you give to someone considering this product?
I would recommend this to a person good with software and someone looking to automate their processes in an effective manner for better decision making
Pros
- Unique Features
- Efficient Service
- Caring
- Continually Improving Product
Cons
- Inhibits Innovation
- Vendor Friendly Policies
Megha M.
- Role: Information Technology
- Industry: Insurance
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Efficient but bit difficult to manage.
Likeliness to Recommend
What differentiates Certinia Professional Services Cloud from other similar products?
Seamless integration with Salesforce.
What is your favorite aspect of this product?
Ease of Project management,
What do you dislike most about this product?
Its bit difficult to manage from sys admin prospective. There are not many resources available to provide guidance.
What recommendations would you give to someone considering this product?
I totally recommend this product for anyone who is looking to manage their projects and someone who also wants to improve accounting for their organization.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Dwayne S.
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2023
Fantastic PSA tool on the Salesforce Platform
Likeliness to Recommend
What differentiates Certinia Professional Services Cloud from other similar products?
A very flexible tool built on the Salesforce Platform that is highly customisable to fit most business needs.
What is your favorite aspect of this product?
The control and visibility that the tool provides.
What do you dislike most about this product?
Some UI pages could be built better
What recommendations would you give to someone considering this product?
Find a partner that understands your business and you feel you can work with long term. Take the time to do the training that FinancialForce offers.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Less Efficient Service
- Less Generous
