What is Certinia Professional Services Cloud?
Manage your resources, projects, and financials in the same application as your customer interactions with Professional Services Cloud from Certinia.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
92 Plan to Renew
74 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Certinia Professional Services Cloud?
Pros
- Reliable
- Respectful
- Security Protects
- Performance Enhancing
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Reporting
Time Management
Auditability
Security
Resource Management
Project Management
Business Process Analysis (BPA)
Expense Detail Tracking
Process Automation
Team Collaboration
Billing
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Breadth of Features
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Certinia Professional Services Cloud Reviews
Thomas O.
- Role: Operations
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Jan 2023
Brilliant tool that is being constantly developed
Likeliness to Recommend
What differentiates Certinia Professional Services Cloud from other similar products?
The fact its built on Salesforce unlocks not only their own enhancements but Salesforces as well
What is your favorite aspect of this product?
Customisability
What do you dislike most about this product?
That we tried to hard during implementation to allign with ways of working currently, rather than looking to adapt to the tool and find a perfect middle ground
What recommendations would you give to someone considering this product?
Get to know the base offering of the tool, there is an awful lot there out the box that customisation might not be that necessary
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Varun A.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2023
Efficient to manage financials and resources
Likeliness to Recommend
What differentiates Certinia Professional Services Cloud from other similar products?
Intuitiveness and easy of implementation
What is your favorite aspect of this product?
Project financials and time reporting
What do you dislike most about this product?
Detailed project tracking, though there are other tools available but would be good to have one stop shop
What recommendations would you give to someone considering this product?
Can be a single source of truth for all project actuals and billings. In addition, individual contributors or consultants will find it easy to use.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Daniel F.
- Role: Operations
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Jan 2023
They are the bread and butter within the industry.
Likeliness to Recommend
What differentiates Certinia Professional Services Cloud from other similar products?
Ease of integration and use. I have not come upon a problem that PSA could not help solve for our organization.
What is your favorite aspect of this product?
The product is great itself but I really have to give the CSM's and AE kudos for the great support they provide.
What do you dislike most about this product?
There is not much to dislike but if i had to gripe, some organizations dont work exactly for the way PSA was built so calculating utilization can be cumbersome.
What recommendations would you give to someone considering this product?
Take a leap and purchase the service, you will not regret it.
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Caring
