What is Certinia Professional Services Cloud?
Manage your resources, projects, and financials in the same application as your customer interactions with Professional Services Cloud from Certinia.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
92 Plan to Renew
74 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Certinia Professional Services Cloud?
Pros
- Reliable
- Respectful
- Security Protects
- Performance Enhancing
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Reporting
Time Management
Auditability
Security
Resource Management
Project Management
Business Process Analysis (BPA)
Expense Detail Tracking
Process Automation
Team Collaboration
Billing
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Breadth of Features
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Certinia Professional Services Cloud Reviews
Suria A.
- Role: Operations
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2022
Constantly improving!
Likeliness to Recommend
What differentiates Certinia Professional Services Cloud from other similar products?
Highly customizable and adaptable to organization usage. Makes software relevant
What is your favorite aspect of this product?
Able to view data from as different personas in the organization, depending on role
What do you dislike most about this product?
Having to deal with all the permissions
What recommendations would you give to someone considering this product?
Think through what is required and for your organization to start of with - Financialforce has a variety of features that it is easy to get overwhelmed at first
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Manoj G.
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2022
Fantastic product for CSM. But complex.
Likeliness to Recommend
What differentiates Certinia Professional Services Cloud from other similar products?
That it builds on the platform provided by salesforce & takes it further.
What is your favorite aspect of this product?
Ease carrying out tasks if you know what you are doing.
What do you dislike most about this product?
Complexities of the product.
What recommendations would you give to someone considering this product?
Be prepared to learn something new everyday.
Pros
- Caring
- Respectful
- Acts with Integrity
- Security Protects
Cons
- Vendor Friendly Policies
- Vendor's Interest First
- Under Delivered
Nick R.
- Role: Consultant
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2022
Excellent product with great features
Likeliness to Recommend
What differentiates Certinia Professional Services Cloud from other similar products?
Company is always looking at new was of representing data and reporting. Based on the force.com platform means you can leverage standard salesforce features across the product.
What is your favorite aspect of this product?
Forecasting, ease of project management. Holistic view of the organization.
What do you dislike most about this product?
Support could be improved. Process on requesting product enhancements could be improved.
What recommendations would you give to someone considering this product?
Start small and grow, the PSA platform covers many areas and implementing all of these into the organization will take time.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
