What is Certinia Professional Services Cloud?
Manage your resources, projects, and financials in the same application as your customer interactions with Professional Services Cloud from Certinia.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
92 Plan to Renew
74 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Certinia Professional Services Cloud?
Pros
- Reliable
- Respectful
- Security Protects
- Performance Enhancing
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Reporting
Time Management
Auditability
Security
Resource Management
Project Management
Business Process Analysis (BPA)
Expense Detail Tracking
Process Automation
Team Collaboration
Billing
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Breadth of Features
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Certinia Professional Services Cloud Reviews
Wasim A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2022
Excellent Product
Likeliness to Recommend
What differentiates Certinia Professional Services Cloud from other similar products?
The ease of understanding and working with the product and how it is developed. And it provides seamless capabilities for Project management, Resource management, Billin, etc.
What is your favorite aspect of this product?
Project management and Actuals calculation
What do you dislike most about this product?
Sometimes the upgrade breaks some of the existing features.
What recommendations would you give to someone considering this product?
Recommended for someone who wants to implement Professional Services management.
Pros
- Effective Service
- Saves Time
- Transparent
- Continually Improving Product
Khalil B.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Oct 2022
Great Product & Partnership
Likeliness to Recommend
What differentiates Certinia Professional Services Cloud from other similar products?
natively built on Salesforce Platform
What is your favorite aspect of this product?
Resource Management
What do you dislike most about this product?
Task Tracking feature
What recommendations would you give to someone considering this product?
Definitely recommend PSA for large enterprises. It is the "CRM for delivery"
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
Reed G.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Sep 2022
Excellent business solution for service delivery.
Likeliness to Recommend
What differentiates Certinia Professional Services Cloud from other similar products?
Integration made easy. With our Sales and quoting already in Salesforce, integrating PSA with Sales/CPQ and with our other legacy project and delivery management systems has helped streamline our sales-to-service handoffs, enabling sales and services teams to collaborate, making task management and T&E tracking, etc. simple and visible across business channels, with ties back to sales opt/order/quotes, etc.
What is your favorite aspect of this product?
PSA Core object structure is simple, business-relevant and easily supported.
What do you dislike most about this product?
Ease of administration.
What recommendations would you give to someone considering this product?
We utilized a third party implementation partner and we feel this was a wise decision (money well-spent). Our deployment went very smoothly, and the time it took us to stand up a production-ready tool was greatly improved as result of partnering with an experienced deployment specialist. I would recommend leveraging the services of a partner who has access to the tools and resources + experience in the interest of ensuring a smooth deployment, as well as training your admin support & users quickly, etc.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
