What is Chatfuel?
Chatfuel is a #nocode chatbot solution for WhatsApp, Facebook, Instagram, and Messenger. Chatfuel is a global team on a mission to simplify the way businesses communicate with their customers via conversational marketing and messaging.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
82 Likeliness to Recommend
80 Plan to Renew
1
Since last award
80 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chatfuel?
Pros
- Inspires Innovation
- Over Delivered
- Includes Product Enhancements
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integration With CRM
Personalized Service
Workflow Processing
Multi-channel
Knowledgebase
Voice or Text Input
Wayfinding
Learning and Adaptability
Scheduled Availability
Translation
Leads Generation
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Data Integration
Business Value Created
Ease of Customization
Availability and Quality of Training
Vendor Support
Chatfuel Reviews
Mahesh C.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2024
A Great Chat bot for your Facebook Messenger
Likeliness to Recommend
What differentiates Chatfuel from other similar products?
One of the best feature Chat fuel - Its Drag-and-Drop builder for creating chatbots. No coding or any special skill required, simply click on a button, select the options that you prefer and set that up.
What is your favorite aspect of this product?
It is very simple to use, minimum implementation is required, as i said simply click and start using it.
What do you dislike most about this product?
At times my clients do not like the chat bot responses this should be in pipeline for improvement for Chat Fuel team.
What recommendations would you give to someone considering this product?
Simply go for it, when we were on a trial period we got a great response, post which we considered to use the paid version.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Aayush P.
- Role: Sales Marketing
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2024
Good for starters
Likeliness to Recommend
What differentiates Chatfuel from other similar products?
It was a free chat solution that I used to make a chatbot for my college project
What is your favorite aspect of this product?
The ability to test and deploy this for free on FB Messenger
What do you dislike most about this product?
the lack of documentation on this product makes things a little difficult to handle
What recommendations would you give to someone considering this product?
the usage cost is a little high, other providers provide the service at pass-through rates for Meta
Pros
- Appreciates Incumbent Status
- Security Protects
- Efficient Service
- Inspires Innovation
Cons
- Slower Product Innovation
- Less Effective Service
- Less Fair
Kristen M.
- Role: Operations
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Super easy to use
Likeliness to Recommend
What differentiates Chatfuel from other similar products?
Ease of Use: Chatfuel is known for its user-friendly interface and ease of use, allowing users to design and deploy chatbots with minimal technical expertise. Visual Design Interface: The platform often employs a visual design interface that enables users to build chatbots through a drag-and-drop process. This can be particularly appealing to users who prefer a more intuitive design experience.
What is your favorite aspect of this product?
Facebook Messenger Integration: Chatfuel specializes in creating chatbots specifically for Facebook Messenger. If your primary channel is Facebook Messenger, this specialization could be a key differentiator.
What do you dislike most about this product?
Honestly these isn't anything I don't like.
What recommendations would you give to someone considering this product?
Understand Your Audience: Consider the preferences and behaviors of your target audience. Understanding your audience helps you design a chatbot that resonates with users and provides value. Explore the Platform: Take advantage of any free trials or demos offered by Chatfuel. Explore the platform's features, user interface, and overall capabilities to ensure they align with your requirements.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
