
What is ChatGPT?
ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
Down
1
Since last award
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Down
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 94%
- Negotiation and Contract:
- 90%
- Conflict Resolution:
- 92%
- Strategy & Innovation:
- 96%
- Service Experience:
- 96%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ChatGPT?
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Summarization & Explanation
Code Completion
Natural Language Generation
Multi-Language Support
Commenting
Refactoring
Bug Detection
IDE Integration
Unit Tests
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Vendor Support
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ChatGPT Reviews

Chukwuebuka O.
- Role: Information Technology
- Industry: Energy
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2025
Trustworthy
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
Fast Reliable and multiple options to 1 answer
What is your favorite aspect of this product?
Prompting
What do you dislike most about this product?
Can’t remember
What recommendations would you give to someone considering this product?
Train users on prompting before using
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Tanimowo P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2025
Chat GPT- Revolutionary AI
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
Unlike many AI chatbots, ChatGPT can process and generate text, images, and code, with some versions even supporting audio and video interactions.
What is your favorite aspect of this product?
My favorite aspect of ChatGPT is its versatility. Whether it's generating creative content, assisting with coding, analyzing data, or providing detailed explanations, it adapts to a wide range of tasks seamlessly.
What do you dislike most about this product?
For me that will be Pricing
What recommendations would you give to someone considering this product?
Identify what you need it for—whether it’s content creation, coding assistance, research, or brainstorming—to tailor your usage effectively.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Efficient Service

Oluwatosin P.
- Role: Public Sector
- Industry: Healthcare
- Involvement: End User of Application
Submitted Mar 2025
Specific and interesting
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
ChatGPT has a good user interface. It provides a detailed explanation of every question asked. ChatGPT is friendly and always eager to teach.
What is your favorite aspect of this product?
My favorite aspect of ChatGPT is that it saves my data once I input it and when I ask further questions, It uses that data of mine to answer and the answers are always great
What do you dislike most about this product?
Nothing at all
What recommendations would you give to someone considering this product?
ChatGPT is the best and I highly recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing