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ChatGPT Logo
ChatGPT Logo
OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.2 /10
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
4% Neutral
95% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 85

Vendor Capability Ratings

Average 83

ChatGPT Reviews

Michael F.

  • Role: Sales Marketing
  • Industry: Utilities
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Very helpful in daily business

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

It is easy to use

What is your favorite aspect of this product?

It helps with different everyday tasks.

What do you dislike most about this product?

Sometimes.it is not able to summarize well.

What recommendations would you give to someone considering this product?

Just try it out and ask ChatGPT everything which will help you.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Utkarsh M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Versatile and poweful

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out for its versatility, conversational fluency, and broad range of integrations. It excels in understanding and generating natural language, offering personalized responses, and handling complex tasks. Additionally, its flexibility in adapting to different tones and contexts makes it unique compared to more rigid AI systems.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its ability to engage in natural, dynamic conversations on a wide range of topics, making interactions feel more human-like and versatile.

What do you dislike most about this product?

I dislike that ChatGPT sometimes struggles to retain context across longer conversations, which can lead to repetitive or inconsistent responses.

What recommendations would you give to someone considering this product?

I’d recommend starting with clear, concise prompts to get the best results and experimenting with different use cases to explore its full potential. Also, be mindful of its limitations with context retention and consider combining it with other tools for specific tasks.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sumit S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2024

Absolute magic!

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

It is a fantastic product to use. I do not believe there is any other competitor product which is as matured as ChatGPT.

What is your favorite aspect of this product?

Topic generation, just by providing a small set of keywords, it generates the details of that topic.

What do you dislike most about this product?

It is very costly. I had to pay a huge amount of money just to make its use for short period of time.

What recommendations would you give to someone considering this product?

Awesome product to use but a bit pricey.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity
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