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ChatGPT Logo
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OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.2 /10
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
4% Neutral
95% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 85

Vendor Capability Ratings

Average 83

ChatGPT Reviews

Bartolo L.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Fantastic product, game changer

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

Most complete product of its type

What is your favorite aspect of this product?

It makes your everyday life easier

What do you dislike most about this product?

The free version could be improved

What recommendations would you give to someone considering this product?

It is a must-to-use

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Vivek C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

ChatGPT: The Bot that revolutionized IT

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT was trained on a large bunch of data, around 570GB of datasets so this makes it stand apart from its competitors in accuracy. ChatGPT is accurate in its result due to this point.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its responses are personalized and human-like so it does not feel like users are talking to a bot, which makes it entertaining and engaging.

What do you dislike most about this product?

I dislike its mathematical errors which it does on regular basis, sometimes ChatGPT fails to calculate even simple mathematical operations.

What recommendations would you give to someone considering this product?

ChatGPT provides a lot of features in its free product, so using it thoroughly can help users on getting a clear idea if they really want to proceed with buying the paid subscription.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Yash P.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Robust functionality with user-friendly interface.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out from other similar products due to its advanced language understanding capabilities, extensive training on diverse datasets, and ability to generate coherent and contextually relevant responses across a wide range of topics.

What is your favorite aspect of this product?

Its large-scale architecture enables it to comprehend nuanced queries, generate human-like responses, and adapt to various conversational styles seamlessly.

What do you dislike most about this product?

It's well and good enough for me, But some times I face issue with rectifying my code.

What recommendations would you give to someone considering this product?

I recommend exploring its diverse applications across customer service, content generation, and personal assistance.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
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