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ChatGPT Logo
ChatGPT Logo
OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.2 /10
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
4% Neutral
95% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 85

Vendor Capability Ratings

Average 83

ChatGPT Reviews

Vana V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Innovative AI Powerhouse Boosting Productivity

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out because it gets the context right and responds in a way that makes sense, all thanks to OpenAI's focus on making it better and keeping it responsible. It's like talking to a smart friend who knows a lot.

What is your favorite aspect of this product?

My favorite part about ChatGPT is how it can dive into almost any topic you can think of, giving you detailed answers or creative ideas, almost like it knows exactly what you're looking for.

What do you dislike most about this product?

Sometimes, ChatGPT might miss the mark on highly specific or technical queries, which can be a bit of a letdown when you're hoping for pinpoint accuracy.

What recommendations would you give to someone considering this product?

Give ChatGPT a try for a variety of tasks, from drafting texts to solving complex problems, but keep a critical eye on its responses. It’s a powerful tool, but always double-check the information, especially for critical or specialized topics.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Rajat S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

ChatGPT can grasp the nuances of human language

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT boasts a simple and intuitive interface, making it easy for beginners to jump right in.The free version offers impressive features like creative text generation, unlike some competitors with limited functionality in free plans.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its versatility. It can transform from a factual Q&A assistant to a creative writing partner, all within the same platform. This makes it a valuable tool for a wide range of tasks.

What do you dislike most about this product?

The biggest drawback of ChatGPT is the limited factual accuracy in the free version. Dependence on pre-loaded data can make it unreliable for tasks requiring up-to-date information.

What recommendations would you give to someone considering this product?

If you're a beginner or prioritize user-friendliness, ChatGPT is a great starting point. For tasks requiring real-time information or in-depth functionalities, consider exploring the paid Plus version or comparing it to other models that offer these features from the get-go.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jennifer M.

  • Role: Industry Specific Role
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Efficient and effective

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Chatgpt is straightforward when it comes to generating content. What I like most about it is it's ability to create long form and unique contents tailored to your needs and prompts.

What is your favorite aspect of this product?

It's unique use of words and ability to make content sound personalized.

What do you dislike most about this product?

Absolutely nothing.

What recommendations would you give to someone considering this product?

I recommend that the person upgrades to GPT 4 as it is more efficient in generating content.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
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