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ChatGPT
9.1 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

93 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
4% Neutral
95% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Inspires Innovation

Feature Ratings

Average 86

Vendor Capability Ratings

Average 84

ChatGPT Reviews

Alana R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

Incredible product, I can't be without!

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

GPT for me is unique. To date, I have not found any AI like it. <3

What is your favorite aspect of this product?

Multilingual support, ethical and bias mitigation, enhanced question-answering abilities, dynamic conversation flow, and interactive learning features.

What do you dislike most about this product?

I have nothing to declare.

What recommendations would you give to someone considering this product?

I recommend using it on a daily basis to increase your productivity.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Natasha M.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

All professionals should give Chatgpt a look-in.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Chatgpt is very versatile and its ability to generate responses relevant to the question being asked makes it different from every other generative AI tool that I have encountered, or those that have been trialed by my team. Its ability to understand context , have coherent conversations and also learn from previous conversations had with it is simply unprecedented.

What is your favorite aspect of this product?

We have recently deployed Chatgpt for personalized customer engagement purposes and the ability of Chatgpt to personalize engagement with every single customer based on their past history with our company and even offer them personalized recommendations , is what I love about this software. Its chat based user interface is also intuitive enough that anyone who has ever used a web browser , will understand how to use the Chatgpt tool in a matter of minutes.

What do you dislike most about this product?

With Chatgpt, we have found that it takes just one complex question for the Chatbot to communicate a wrong information. Due to this , we have never relied on Chatgpt to respond or interact with customers on complex issues as it currently lacks the human-like creativity to properly address them.

What recommendations would you give to someone considering this product?

In my opinion, every team should at least give Chatgpt a look-in.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Glory S.

  • Role: Operations
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

In the present era, Chatgpt is a must .

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Chatgpt is very scalable. From my experience, I cannot name any other generative AI ( artificial intelligence ) tool with the strong capability of Chatgpt to simultaneously respond to multiple queries. This makes it ideal for managing concurrent interactions with customers during peak periods in customer interactions , without my organization incurring additional financial cost or needing additional support staffs.

What is your favorite aspect of this product?

I like Chatgpt's multi-lingual capabilities. This makes Chatgpt ideal for communicating with a diverse customer-base across multiple geographical location like ours.

What do you dislike most about this product?

When we have used it in customer facing scenarios, Chatpgt has sometimes struggled with complex customer queries. In such scenarios, its responses have ranged between being unsatisfactory and in some cases, misleading.

What recommendations would you give to someone considering this product?

When embedding Chatgpt into customer facing support channels, it is important to inform customers that they are communicating with an Ai (artificial intelligence ) tool. This helps to manage the expectations of customers.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects
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