This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)

OpenAI

ChatGPT

Composite Score

8.9 /10

CX Score

9.2 /10

328 Reviews Write a Review

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

Filter By

2025 Data Quadrant Gold Medalist

Latest Award, 2025

3 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

Down 1
Since last award

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

Down 3
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

undefined

{y}

{name}

Emotional Footprint Overview

Product Experience:: 95%
Negotiation and Contract:: 91%
Conflict Resolution:: 92%
Strategy & Innovation:: 95%
Service Experience:: 96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative

3% Neutral

97% Positive

Pros

Saves Time
Helps Innovate
Continually Improving Product
Performance Enhancing

Feature Ratings

Average 84

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Topic Generator

Article Summarizer

Long Form Content Generation

Multi-Language Support

Style and Tone Suggestions

Text Personalization

Customization

Integration

Templates

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Also Featured in...

AI Content Creation and Optimization

Translation missing: en.product_page.ratings.score 8.9

View ChatGPT in this category (opens in a new tab)

AI Code Generation

Translation missing: en.product_page.ratings.score 8.9

View ChatGPT in this category (opens in a new tab)

ChatGPT Reviews

Andre S.

Role: Operations
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

It's great!

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

It uses AI so it's very intuitive.

What is your favorite aspect of this product?

I can ask for advice, and bounce ideas I have, and it will make suggestions.

What do you dislike most about this product?

While using other software that's similar to Chatgpt we found that it doesn't process/ return all correct information. It gives answers it thinks are correct, which sometimes is not the case.

What recommendations would you give to someone considering this product?

It's a great product, but learn how to use it first, otherwise you won't get the best out of it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Mar 2025

A Good Creative Boost for Design Work

Likeliness to Recommend

10 /10

Pros

Reliable
Performance Enhancing
Enables Productivity
Saves Time

Eniolaoluwa B.

Role: Industry Specific Role
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Innovative

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

I've tried several AI writing assistants, but ChatGPT stands out because it easily adapts to my style and tone. Plus, its memory feature helps keep conversations consistent and personalized, making it more natural and easy to use.

What is your favorite aspect of this product?

The memory feature

What do you dislike most about this product?

Sometimes it doesn't understand prompts and you have to get the prompting right

What recommendations would you give to someone considering this product?

Best A.I tool

Pros

Reliable
Helps Innovate
Unique Features
Efficient Service

Latest Research

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Gold Medalist

ChatGPT Ratings

91 Likeliness to Recommend

Down 1 Since last award

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

Down 3 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Topic Generator Supply of outlines, perspectives, and brainstorming options for proposed ideas.

Article Summarizer Receive summaries of any type of content, followed by drafted responses to content-specific prompts.

Long Form Content Generation Prompt content creation with a single word or basic instructions and receive a list of fully-drafted responses.

Multi-Language Support Recieve content or translate text into multiple different languages.

Style and Tone Suggestions Ensures consistent brand identity across all content and that all work remains true to the brand's pre-established voice.

Text Personalization Generate different versions of existing text to find the most effective wording for specific situations, and expected traffic based on competitor data.

Customization Allows users to customize the writing assistant's suggestions based on their specific writing style or preferences.

Integration Customize existing to include Word/Google docs.

Templates Templates that have options to form blog posts and articles, social media posts, paid ads, emails, or product descriptions for any content needs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AI Content Creation and Optimization

AI Code Generation

ChatGPT Reviews

Andre S.

It's great!

Likeliness to Recommend

Pros

A Good Creative Boost for Design Work

Likeliness to Recommend

Pros

Eniolaoluwa B.

Innovative

Likeliness to Recommend

Pros

Most Popular ChatGPT Comparisons

Grammarly Business

QuillBot

Notion

Jasper AI

ParagraphAI

Surfer SEO

Title

Down 1
Since last award

Down 3
Since last award

Feature Ratings

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Topic Generator

Article Summarizer

Long Form Content Generation

Multi-Language Support

Style and Tone Suggestions

Text Personalization

Customization

Integration

Templates

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Vendor Support