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ChatGPT Logo
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OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.2 /10
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
4% Neutral
95% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 85

Vendor Capability Ratings

Average 83

ChatGPT Reviews

Larry m.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

the next steps for conversations

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

it works better and is easier to use than any other robot i've tried. it's like talking to a smart friend.

What is your favorite aspect of this product?

it always amazes me how it can respond in a way that seems like a person.

What do you dislike most about this product?

it doesn't always get the context of long talks.

What recommendations would you give to someone considering this product?

chatgpt is the program i recommend to anyone who wants to test ideas or find someone to brainstorm with.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Shyam K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Intuitive AI Chat Companion.

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

chatgpt's natural language processing capabilities far exceed those of any other chatbot i've tried, offering more human-like interactions.

What is your favorite aspect of this product?

conversations with chatgpt that are responsive and insightful have changed the way i interact with ai. it is the best at understanding what is going on and giving appropriate answers.

What do you dislike most about this product?

it can generate repetitive answers in longer dialogues.

What recommendations would you give to someone considering this product?

for anyone looking to enhance their daily tasks with ai assistance, chatgpt is a game-changer.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jansen T.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Al writing is quick

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

It provides various information from different handles.

What is your favorite aspect of this product?

OpenAI is quick in content generation and i use for research work.

What do you dislike most about this product?

it has take time without updating it.

What recommendations would you give to someone considering this product?

i recommend it because its faster in writing content

Pros

  • Reliable
  • Trustworthy
  • Caring
  • Acts with Integrity
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