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ChatGPT Logo
ChatGPT Logo
OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.2 /10
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
4% Neutral
95% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 85

Vendor Capability Ratings

Average 83

ChatGPT Reviews

Abigail T.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Versatile and powerful!

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out for its versatile AI tools, including customization options, multimodal capabilities, and user-driven enhancements, making it adaptable for both creative and technical applications.

What is your favorite aspect of this product?

ChatGPT excels in content writing assistance by generating ideas, drafting text, and refining language based on style, tone, or length requirements, streamlining the writing process for blogs, social media, emails, and more.

What do you dislike most about this product?

I dislike how ChatGPT's image generation lacks realism, as the results often appear more stylized than lifelike.

What recommendations would you give to someone considering this product?

Experiment with its customization features to maximize productivity and tailor the experience.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Bariduura G.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

I love it

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Easy to use

What is your favorite aspect of this product?

Long paragraphs

What do you dislike most about this product?

User interface

What recommendations would you give to someone considering this product?

Yes I will

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Leslie B.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Chatgpt is practically my writing intern.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

I have found Chatgpt to be straightforward to use, and I believe this is the case with a large percentage of other users. It has a chat interface which the average internet user is all too familiar with , from years of using regular messaging applications. The aforementioned ease of use and of course Chatgpt's very broad use case, is a unique differentiation point when compared with other generative AI ( artificial intelligence ) tools.

What is your favorite aspect of this product?

Chatgpt's spellcheck and grammatical capability is my favorite aspect of this product. As far as I am concerned, Chatgpt has always been accurate with identifying mistakes in spellings and grammatical lapses as well. This has saved I and my teammates critical time and even resources , as our human editors rarely have to spellcheck or identify grammatical errors in marketing contents generated at my department.

What do you dislike most about this product?

In the early days of my utilizing Chatgpt , it was prone to hallucinations. This has been fixed and at this moment, Chatgpt gets the job done for me , just with a little supervision.

What recommendations would you give to someone considering this product?

As a writing assistant, Chatgpt is a no-brainer and I believe this to be the case with a lot of other professionals. I will recommend this software to professionals in the marketing department, as it can help improve the quality of marketing contents , while also identifying potential areas of improvements. Within the context of a marketing department, Chatgpt can be used for advanced data analysis , A/B testing and as an engagement prompt.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features
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