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OpenAI

ChatGPT

Composite Score

8.9 /10

CX Score

9.2 /10

390 Reviews Write a Review

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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2025 Data Quadrant Champion

Latest Award, 2025

3 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

Down 2
Since last award

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

Down 3
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 95%
Negotiation and Contract:: 91%
Conflict Resolution:: 93%
Strategy & Innovation:: 96%
Service Experience:: 97%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative

2% Neutral

97% Positive

Pros

Saves Time
Helps Innovate
Continually Improving Product
Performance Enhancing

Feature Ratings

Average 84

Artificial Intelligence and Natural Language Processing

Article Summarizer

Grammar and Spellcheck

Topic Generator

Long Form Content Generation

Multi-Language Support

Style and Tone Suggestions

Text Personalization

Customization

Integration

Templates

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Ease of IT Administration

Vendor Support

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ChatGPT Reviews

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Mar 2025

A Good Creative Boost for Design Work

Likeliness to Recommend

10 /10

Pros

Reliable
Performance Enhancing
Enables Productivity
Saves Time

Eniolaoluwa B.

Role: Industry Specific Role
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Innovative

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

I've tried several AI writing assistants, but ChatGPT stands out because it easily adapts to my style and tone. Plus, its memory feature helps keep conversations consistent and personalized, making it more natural and easy to use.

What is your favorite aspect of this product?

The memory feature

What do you dislike most about this product?

Sometimes it doesn't understand prompts and you have to get the prompting right

What recommendations would you give to someone considering this product?

Best A.I tool

Pros

Reliable
Helps Innovate
Unique Features
Efficient Service

John j.

Role: Consultant
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2025

"Powerful, Versatile, and Evolving—A Must-Try AI.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

It is unique, and also ChatGPT stands out from other Conversational Depth – ChatGPT is designed to maintain context across longer conversations, making interactions feel more natural and engaging.

What is your favorite aspect of this product?

Availability, accuracy and speed.

What do you dislike most about this product?

It mostly requires network.

What recommendations would you give to someone considering this product?

Just in case you recomend this product Choose the Right Version Free Plan: Good for general queries and casual use. ChatGPT Plus: Faster responses and access to more advanced models. Enterprise/Pro: Best for businesses needing customization, API access, or higher limits.

Pros

Client's Interest First
Appreciates Incumbent Status
Performance Enhancing
Enables Productivity

Cons

Under Delivered

Latest Research

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

ChatGPT Ratings

90 Likeliness to Recommend

Down 2 Since last award

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

Down 3 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Article Summarizer Receive summaries of any type of content, followed by drafted responses to content-specific prompts.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Topic Generator Supply of outlines, perspectives, and brainstorming options for proposed ideas.

Long Form Content Generation Prompt content creation with a single word or basic instructions and receive a list of fully-drafted responses.

Multi-Language Support Recieve content or translate text into multiple different languages.

Style and Tone Suggestions Ensures consistent brand identity across all content and that all work remains true to the brand's pre-established voice.

Text Personalization Generate different versions of existing text to find the most effective wording for specific situations, and expected traffic based on competitor data.

Customization Allows users to customize the writing assistant's suggestions based on their specific writing style or preferences.

Integration Customize existing to include Word/Google docs.

Templates Templates that have options to form blog posts and articles, social media posts, paid ads, emails, or product descriptions for any content needs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

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AI Content Creation and Optimization

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ChatGPT Reviews

A Good Creative Boost for Design Work

Likeliness to Recommend

Pros

Eniolaoluwa B.

Innovative

Likeliness to Recommend

Pros

John j.

"Powerful, Versatile, and Evolving—A Must-Try AI.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Artificial Intelligence and Natural Language Processing

Article Summarizer

Grammar and Spellcheck

Topic Generator

Long Form Content Generation

Multi-Language Support

Style and Tone Suggestions

Text Personalization

Customization

Integration

Templates

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Ease of IT Administration

Vendor Support