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ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10
ChatGPT
8.9 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

Down 2
Since last award

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

Down 3
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
95%
Negotiation and Contract:
91%
Conflict Resolution:
93%
Strategy & Innovation:
96%
Service Experience:
96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

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1% Negative
2% Neutral
97% Positive

Pros

  • Saves Time
  • Helps Innovate
  • Fair
  • Continually Improving Product

Feature Ratings

Average 84

Artificial Intelligence and Natural Language Processing

87

Article Summarizer

86

Grammar and Spellcheck

86

Topic Generator

86

Long Form Content Generation

83

Multi-Language Support

83

Style and Tone Suggestions

82

Customization

81

Text Personalization

81

Integration

80

Templates

79

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

86

Ease of Implementation

86

Business Value Created

83

Quality of Features

83

Product Strategy and Rate of Improvement

82

Breadth of Features

81

Ease of Data Integration

80

Ease of Customization

79

Ease of IT Administration

79

Availability and Quality of Training

79

Vendor Support

76

ChatGPT Reviews

Eniolaoluwa B.

  • Role: Industry Specific Role
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Innovative

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

I've tried several AI writing assistants, but ChatGPT stands out because it easily adapts to my style and tone. Plus, its memory feature helps keep conversations consistent and personalized, making it more natural and easy to use.

What is your favorite aspect of this product?

The memory feature

What do you dislike most about this product?

Sometimes it doesn't understand prompts and you have to get the prompting right

What recommendations would you give to someone considering this product?

Best A.I tool

Pros

  • Reliable
  • Helps Innovate
  • Unique Features
  • Efficient Service

John j.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2025

"Powerful, Versatile, and Evolving—A Must-Try AI.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

It is unique, and also ChatGPT stands out from other Conversational Depth – ChatGPT is designed to maintain context across longer conversations, making interactions feel more natural and engaging.

What is your favorite aspect of this product?

Availability, accuracy and speed.

What do you dislike most about this product?

It mostly requires network.

What recommendations would you give to someone considering this product?

Just in case you recomend this product Choose the Right Version Free Plan: Good for general queries and casual use. ChatGPT Plus: Faster responses and access to more advanced models. Enterprise/Pro: Best for businesses needing customization, API access, or higher limits.

Pros

  • Client's Interest First
  • Appreciates Incumbent Status
  • Performance Enhancing
  • Enables Productivity

Cons

  • Under Delivered

Oluwatosin P.

  • Role: Public Sector
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Specific and interesting

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT has a good user interface. It provides a detailed explanation of every question asked. ChatGPT is friendly and always eager to teach.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is that it saves my data once I input it and when I ask further questions, It uses that data of mine to answer and the answers are always great

What do you dislike most about this product?

Nothing at all

What recommendations would you give to someone considering this product?

ChatGPT is the best and I highly recommend

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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