
What is ChatGPT?
ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
Down
2
Since last award
98 Plan to Renew
82 Satisfaction of Cost Relative to Value
Down
3
Since last award
Emotional Footprint Overview
- Product Experience:
- 95%
- Negotiation and Contract:
- 91%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 96%
- Service Experience:
- 96%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ChatGPT?
Pros
- Saves Time
- Helps Innovate
- Fair
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Artificial Intelligence and Natural Language Processing
Article Summarizer
Grammar and Spellcheck
Topic Generator
Long Form Content Generation
Multi-Language Support
Style and Tone Suggestions
Customization
Text Personalization
Integration
Templates
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Data Integration
Ease of Customization
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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ChatGPT Reviews

Eniolaoluwa B.
- Role: Industry Specific Role
- Industry: Media
- Involvement: End User of Application
Submitted Mar 2025
Innovative
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
I've tried several AI writing assistants, but ChatGPT stands out because it easily adapts to my style and tone. Plus, its memory feature helps keep conversations consistent and personalized, making it more natural and easy to use.
What is your favorite aspect of this product?
The memory feature
What do you dislike most about this product?
Sometimes it doesn't understand prompts and you have to get the prompting right
What recommendations would you give to someone considering this product?
Best A.I tool
Pros
- Reliable
- Helps Innovate
- Unique Features
- Efficient Service
John j.
- Role: Consultant
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2025
"Powerful, Versatile, and Evolving—A Must-Try AI.
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
It is unique, and also ChatGPT stands out from other Conversational Depth – ChatGPT is designed to maintain context across longer conversations, making interactions feel more natural and engaging.
What is your favorite aspect of this product?
Availability, accuracy and speed.
What do you dislike most about this product?
It mostly requires network.
What recommendations would you give to someone considering this product?
Just in case you recomend this product Choose the Right Version Free Plan: Good for general queries and casual use. ChatGPT Plus: Faster responses and access to more advanced models. Enterprise/Pro: Best for businesses needing customization, API access, or higher limits.
Pros
- Client's Interest First
- Appreciates Incumbent Status
- Performance Enhancing
- Enables Productivity
Cons
- Under Delivered

Oluwatosin P.
- Role: Public Sector
- Industry: Healthcare
- Involvement: End User of Application
Submitted Mar 2025
Specific and interesting
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
ChatGPT has a good user interface. It provides a detailed explanation of every question asked. ChatGPT is friendly and always eager to teach.
What is your favorite aspect of this product?
My favorite aspect of ChatGPT is that it saves my data once I input it and when I ask further questions, It uses that data of mine to answer and the answers are always great
What do you dislike most about this product?
Nothing at all
What recommendations would you give to someone considering this product?
ChatGPT is the best and I highly recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing