
What is ChatGPT?
ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
Down
2
Since last award
98 Plan to Renew
82 Satisfaction of Cost Relative to Value
Down
3
Since last award
Emotional Footprint Overview
- Product Experience:
- 95%
- Negotiation and Contract:
- 91%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 96%
- Service Experience:
- 97%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ChatGPT?
Pros
- Saves Time
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Artificial Intelligence and Natural Language Processing
Article Summarizer
Grammar and Spellcheck
Topic Generator
Long Form Content Generation
Multi-Language Support
Style and Tone Suggestions
Text Personalization
Customization
Integration
Templates
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Data Integration
Ease of Customization
Availability and Quality of Training
Ease of IT Administration
Vendor Support
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ChatGPT Reviews

Ahanna J.
- Role: C-Level
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Mar 2025
Chat gpt has been extremely helpful
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
It has a vast range of features for content creation and development
What is your favorite aspect of this product?
It is fast and helps you come up with more ideas
What do you dislike most about this product?
Sometimes Ai are not very accurate
What recommendations would you give to someone considering this product?
It is the best I have ever used so far for any type of creativity
Pros
- Continually Improving Product
- Unique Features
- Effective Service
- Inspires Innovation

Abdullahi O.
- Role: C-Level
- Industry: Education
- Involvement: End User of Application
Submitted Mar 2025
perfect companion for developers
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
FASTER RESPONSE , ABILITY TO PROVIDE DOUBLE RESPONSE
What is your favorite aspect of this product?
code generation and script generation
What do you dislike most about this product?
nothing actually
What recommendations would you give to someone considering this product?
PAY FOR PREMIUM IT WORTH IT
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Ateli O.
- Role: Sales Marketing
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Mar 2025
Explore with minimal limitations
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
ChatGPT has the advantage of multilanguage usage, customization options, strong safety measures, and pricing.
What is your favorite aspect of this product?
Customer support and content creation.
What do you dislike most about this product?
Occasional inaccuracies, and cautious responses.
What recommendations would you give to someone considering this product?
Regular updates to optimize accuracy.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity