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OpenAI

ChatGPT

Composite Score

8.9 /10

CX Score

9.2 /10

366 Reviews Write a Review

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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2025 Data Quadrant Champion

Latest Award, 2025

3 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

Down 2
Since last award

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

Down 3
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 95%
Negotiation and Contract:: 91%
Conflict Resolution:: 93%
Strategy & Innovation:: 96%
Service Experience:: 96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative

2% Neutral

97% Positive

Pros

Saves Time
Helps Innovate
Fair
Continually Improving Product

Feature Ratings

Average 84

Artificial Intelligence and Natural Language Processing

Article Summarizer

Grammar and Spellcheck

Topic Generator

Long Form Content Generation

Multi-Language Support

Style and Tone Suggestions

Customization

Text Personalization

Integration

Templates

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Vendor Support

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ChatGPT Reviews

Olanlokun S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2025

Makes my research better and easy

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Very fast and easy to use. Can be used for a lot of programs

What is your favorite aspect of this product?

Deep research part

What do you dislike most about this product?

Can’t view some links

What recommendations would you give to someone considering this product?

Superb and great ai

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ihejieto V.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

Proficient in giving long-form content. I love it.

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT is different from other similar products in that it gives much value for less. It is cost-effcetive, highly adaptable especially if you are good with prompt engineering and has a unique way to tailor response to the kind of search each user usually makes with his tone, style and prefernce. It provides a personalized experience.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its ability to engage in natual conversations and tailors respse to your unique needs. It is interactive and feels personal.

What do you dislike most about this product?

It can sometimes give redundant responses, and use robotic words that are easily flagged and known as AI generated.

What recommendations would you give to someone considering this product?

Learn your prompt engineering and CHATGPT will be your best ally.

Pros

Performance Enhancing
Efficient Service
Helps Innovate
Reliable

Precious A.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2025

A groundbreaking innovation

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT was one of the first of its kind. So it has a high degree of originality compared to other AI

What is your favorite aspect of this product?

My favourite aspect of ChatGPT is how user friendly it is

What do you dislike most about this product?

I don't dislike anything about it

What recommendations would you give to someone considering this product?

I would recommend learning prompt engineering to get the best out of ChatGPT

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

ChatGPT Ratings

90 Likeliness to Recommend

Down 2 Since last award

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

Down 3 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Article Summarizer Receive summaries of any type of content, followed by drafted responses to content-specific prompts.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Topic Generator Supply of outlines, perspectives, and brainstorming options for proposed ideas.

Long Form Content Generation Prompt content creation with a single word or basic instructions and receive a list of fully-drafted responses.

Multi-Language Support Recieve content or translate text into multiple different languages.

Style and Tone Suggestions Ensures consistent brand identity across all content and that all work remains true to the brand's pre-established voice.

Customization Allows users to customize the writing assistant's suggestions based on their specific writing style or preferences.

Text Personalization Generate different versions of existing text to find the most effective wording for specific situations, and expected traffic based on competitor data.

Integration Customize existing to include Word/Google docs.

Templates Templates that have options to form blog posts and articles, social media posts, paid ads, emails, or product descriptions for any content needs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

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AI Content Creation and Optimization

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ChatGPT Reviews

Olanlokun S.

Makes my research better and easy

Likeliness to Recommend

Pros

Ihejieto V.

Proficient in giving long-form content. I love it.

Likeliness to Recommend

Pros

Precious A.

A groundbreaking innovation

Likeliness to Recommend

Pros

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Title

Down 2
Since last award

Down 3
Since last award

Feature Ratings

Artificial Intelligence and Natural Language Processing

Article Summarizer

Grammar and Spellcheck

Topic Generator

Long Form Content Generation

Multi-Language Support

Style and Tone Suggestions

Customization

Text Personalization

Integration

Templates

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Vendor Support