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OpenAI

ChatGPT

Composite Score

8.9 /10

CX Score

9.2 /10

328 Reviews Write a Review

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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2025 Data Quadrant Gold Medalist

Latest Award, 2025

3 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

Down 1
Since last award

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

Down 3
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 95%
Negotiation and Contract:: 91%
Conflict Resolution:: 92%
Strategy & Innovation:: 95%
Service Experience:: 96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative

3% Neutral

97% Positive

Pros

Saves Time
Helps Innovate
Continually Improving Product
Performance Enhancing

Feature Ratings

Average 84

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Topic Generator

Article Summarizer

Long Form Content Generation

Multi-Language Support

Style and Tone Suggestions

Text Personalization

Customization

Integration

Templates

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Vendor Support

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ChatGPT Reviews

AFOLAYAN T.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2025

Easy to use. Wonderful product, safety, reliable

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out due to its advanced architecture, versatility, ongoing improvements, emphasis on safety, interactive feedback, user-centric design, and strong community engagement, making it a preferred choice for many users looking for AI-driven conversational solutions.

What is your favorite aspect of this product?

advanced architecture, versatility, ongoing improvements, emphasis on safety, interactive feedback, user-centric design.

What do you dislike most about this product?

Contexts limitation, ethical concern, sensitivity to input

What recommendations would you give to someone considering this product?

Be clear and specific, explore multiple topics, engage creatively, Feedback

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Goodness A.

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

"Unique conversational AI with diverse functions

Likeliness to Recommend

7 /10

What differentiates ChatGPT from other similar products?

What sets ChatGPT apart is its ability to engage in dynamic, context-rich conversations, providing insightful responses across a broad array of topics. Its foundation in deep learning makes it consistently evolving.

What is your favorite aspect of this product?

What I appreciate most about ChatGPT is its context-aware conversation style, which feels much more like speaking to a person. Its broad knowledge and adaptability are key strengths.

What do you dislike most about this product?

One downside is that ChatGPT lacks real-time internet access, so it can't deliver current info. It also sometimes makes mistakes or fails to fully understand more complex questions.

What recommendations would you give to someone considering this product?

I’d recommend ChatGPT for anyone needing help with writing, research, or brainstorming. Just ensure you understand its limitations in real-time updates and potential inaccuracies in complex scenarios.

Pros

Reliable
Performance Enhancing
Trustworthy
Efficient Service

Cheptiony M.

Role: Consultant
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

Is fast and provides detailed information

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Its unique and has many partners providing different tasks powered by AI

What is your favorite aspect of this product?

Image generator

What do you dislike most about this product?

Gives the same article variation to all

What recommendations would you give to someone considering this product?

Don't copy paste the article the AI gives you; take time to finetune the content and make it your own.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Gold Medalist

ChatGPT Ratings

91 Likeliness to Recommend

Down 1 Since last award

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

Down 3 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Topic Generator Supply of outlines, perspectives, and brainstorming options for proposed ideas.

Article Summarizer Receive summaries of any type of content, followed by drafted responses to content-specific prompts.

Long Form Content Generation Prompt content creation with a single word or basic instructions and receive a list of fully-drafted responses.

Multi-Language Support Recieve content or translate text into multiple different languages.

Style and Tone Suggestions Ensures consistent brand identity across all content and that all work remains true to the brand's pre-established voice.

Text Personalization Generate different versions of existing text to find the most effective wording for specific situations, and expected traffic based on competitor data.

Customization Allows users to customize the writing assistant's suggestions based on their specific writing style or preferences.

Integration Customize existing to include Word/Google docs.

Templates Templates that have options to form blog posts and articles, social media posts, paid ads, emails, or product descriptions for any content needs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

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AI Content Creation and Optimization

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ChatGPT Reviews

AFOLAYAN T.

Easy to use. Wonderful product, safety, reliable

Likeliness to Recommend

Pros

Goodness A.

"Unique conversational AI with diverse functions

Likeliness to Recommend

Pros

Cheptiony M.

Is fast and provides detailed information

Likeliness to Recommend

Pros

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Title

Down 1
Since last award

Down 3
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Feature Ratings

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Topic Generator

Article Summarizer

Long Form Content Generation

Multi-Language Support

Style and Tone Suggestions

Text Personalization

Customization

Integration

Templates

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Vendor Support