
What is ChatGPT?
ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceChatGPT Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on ChatGPT.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
Down
2
Since last award
98 Plan to Renew
82 Satisfaction of Cost Relative to Value
Down
3
Since last award
Emotional Footprint Overview
- Product Experience:
- 95%
- Negotiation and Contract:
- 91%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 96%
- Service Experience:
- 97%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ChatGPT?
Pros
- Saves Time
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Artificial Intelligence and Natural Language Processing
Article Summarizer
Grammar and Spellcheck
Topic Generator
Long Form Content Generation
Multi-Language Support
Style and Tone Suggestions
Text Personalization
Customization
Integration
Templates
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Data Integration
Ease of Customization
Availability and Quality of Training
Ease of IT Administration
Vendor Support
Also Featured in...
ChatGPT Reviews

Michael U.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Mar 2025
Smart, fast, insightful—game-changer!
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
What sets ChatGPT apart is how natural and intuitive it feels. It’s not just about answering questions—it understands context, adapts to your style, and keeps conversations flowing smoothly. It’s great for everything from brainstorming ideas to drafting emails and breaking down complex topics. The speed and accuracy make it a go-to for productivity, and its ability to integrate with different workflows keeps things seamless. Plus, it keeps improving, making it one of the most reliable AI assistants out there.
What is your favorite aspect of this product?
My favorite thing about ChatGPT is how effortlessly it helps with thinking, writing, and problem-solving. Whether it’s brainstorming ideas, drafting emails, or explaining tricky concepts, it makes everything faster and easier. I love how it adapts to different tones and styles, making communication feel natural. It’s also super convenient—no more getting stuck on wording or overthinking responses. Plus, it keeps learning and improving, which makes it feel like a genuinely useful and evolving tool.
What do you dislike most about this product?
What frustrates me most about ChatGPT is when it forgets context too quickly. If I’m having an ongoing conversation or working on a project, I sometimes have to repeat details, which slows things down. It also has moments where it plays it too safe, giving vague or overly cautious answers instead of being more direct. And while it’s great for brainstorming, sometimes I wish it could integrate better with my tools to streamline actual execution, not just ideation.
What recommendations would you give to someone considering this product?
If you're considering ChatGPT, go in with a clear purpose. It’s amazing for brainstorming, writing, and problem-solving, but it works best when you give it context and specific prompts. Don’t be afraid to refine your questions—it learns from how you ask. Also, use it as a tool, not a replacement for thinking. It’s great for speeding up work, but double-check important details. If you integrate it into your workflow properly, it can be a huge productivity boost.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Emmanuel O.
- Role: Student Academic
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2025
Chatgpt Effectiveness in AI
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
It fast and reliable
What is your favorite aspect of this product?
The effectiveness
What do you dislike most about this product?
The lacking features
What recommendations would you give to someone considering this product?
It's a nice product
Pros
- Performance Enhancing
- Enables Productivity
- Efficient Service
- Effective Service
Purvi s.
- Role: Information Technology
- Industry: Media
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2025
Saves Time and helps like a Bestfriend
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
It has breadth of features and gives multiple responses too Quickly gives Response Uniqueness and accurate answers
What is your favorite aspect of this product?
Helps in writing the document and code and creates and performs each task whichever said to him also we have our integrated our product system with it so it also helps in working seamlessly easily analyze the data and gives the performance insights too.
What do you dislike most about this product?
Its quite bit expensive
What recommendations would you give to someone considering this product?
That we can easily integrate it with our app and the work we do on other applications as an extension
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Generous Negotitation