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ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10
ChatGPT
8.9 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

Down 2
Since last award

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

Down 3
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
95%
Negotiation and Contract:
91%
Conflict Resolution:
93%
Strategy & Innovation:
96%
Service Experience:
96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

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1% Negative
2% Neutral
97% Positive

Pros

  • Saves Time
  • Helps Innovate
  • Fair
  • Continually Improving Product

Feature Ratings

Average 84

Artificial Intelligence and Natural Language Processing

87

Article Summarizer

86

Grammar and Spellcheck

86

Topic Generator

86

Long Form Content Generation

83

Multi-Language Support

83

Style and Tone Suggestions

82

Customization

81

Text Personalization

81

Integration

80

Templates

79

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

86

Ease of Implementation

86

Business Value Created

83

Quality of Features

83

Product Strategy and Rate of Improvement

82

Breadth of Features

81

Ease of Data Integration

80

Ease of Customization

79

Ease of IT Administration

79

Availability and Quality of Training

79

Vendor Support

76

ChatGPT Reviews

Angel U.

  • Role: Student Academic
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

The best so far

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

It's more detailed in explanation.

What is your favorite aspect of this product?

Article writing

What do you dislike most about this product?

Nothing for now

What recommendations would you give to someone considering this product?

I'd advice anyone going into article writing to use it for directions. Also, if you are looking to improve your social media engagement and you need a guideline, it is your go-to software. The best infact.

Pros

  • Reliable
  • Enables Productivity
  • Saves Time
  • Over Delivered

Esther O.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Efficient and Reliable

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

It is more efficient and very straight to the point. It's interface is also user friendly making it easy to navigate.

What is your favorite aspect of this product?

As someone who writes on a daily basis, I no longer run out of ideas

What do you dislike most about this product?

Sometimes it is not accessible

What recommendations would you give to someone considering this product?

You won't run out of ideas with this tool and it will make your work faster.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Saves Time

Samuel A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

A Powerful AI Assistant for Content Creation

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out due to its advanced AI-powered natural language processing, seamless adaptability to different writing styles, and ability to generate high-quality, engaging content quickly. Its versatility in SEO optimization, content ideation, and grammar correction makes it a valuable tool for freelancers.

What is your favorite aspect of this product?

I love ChatGPT’s efficiency in generating well-structured, SEO-optimized content. It saves time by offering real-time writing assistance, keyword integration, and content refinement, making it an essential tool for digital marketing and website content creation.

What do you dislike most about this product?

One limitation is the lack of a built-in plagiarism checker and limited real-time fact-checking. Also, it sometimes requires manual adjustments to ensure content uniqueness and accuracy, especially when writing technical or research-based content.

What recommendations would you give to someone considering this product?

If you're a freelancer, marketer, or content creator, ChatGPT is an excellent tool for improving productivity and content quality. However, always review AI-generated content for accuracy, personalize it for your audience, and supplement it with external SEO tools for deeper optimization.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Inspires Innovation

Most Popular ChatGPT Comparisons

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