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ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10
ChatGPT
8.9 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

Down 2
Since last award

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

Down 3
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
95%
Negotiation and Contract:
91%
Conflict Resolution:
93%
Strategy & Innovation:
96%
Service Experience:
97%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

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1% Negative
2% Neutral
97% Positive

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 84

Artificial Intelligence and Natural Language Processing

87

Article Summarizer

85

Grammar and Spellcheck

85

Topic Generator

85

Long Form Content Generation

83

Multi-Language Support

83

Style and Tone Suggestions

82

Text Personalization

81

Customization

81

Integration

80

Templates

80

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

86

Ease of Implementation

85

Business Value Created

83

Quality of Features

83

Product Strategy and Rate of Improvement

82

Breadth of Features

81

Ease of Data Integration

80

Ease of Customization

79

Availability and Quality of Training

79

Ease of IT Administration

79

Vendor Support

76

ChatGPT Reviews

Michael U.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Smart, fast, insightful—game-changer!

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

What sets ChatGPT apart is how natural and intuitive it feels. It’s not just about answering questions—it understands context, adapts to your style, and keeps conversations flowing smoothly. It’s great for everything from brainstorming ideas to drafting emails and breaking down complex topics. The speed and accuracy make it a go-to for productivity, and its ability to integrate with different workflows keeps things seamless. Plus, it keeps improving, making it one of the most reliable AI assistants out there.

What is your favorite aspect of this product?

My favorite thing about ChatGPT is how effortlessly it helps with thinking, writing, and problem-solving. Whether it’s brainstorming ideas, drafting emails, or explaining tricky concepts, it makes everything faster and easier. I love how it adapts to different tones and styles, making communication feel natural. It’s also super convenient—no more getting stuck on wording or overthinking responses. Plus, it keeps learning and improving, which makes it feel like a genuinely useful and evolving tool.

What do you dislike most about this product?

What frustrates me most about ChatGPT is when it forgets context too quickly. If I’m having an ongoing conversation or working on a project, I sometimes have to repeat details, which slows things down. It also has moments where it plays it too safe, giving vague or overly cautious answers instead of being more direct. And while it’s great for brainstorming, sometimes I wish it could integrate better with my tools to streamline actual execution, not just ideation.

What recommendations would you give to someone considering this product?

If you're considering ChatGPT, go in with a clear purpose. It’s amazing for brainstorming, writing, and problem-solving, but it works best when you give it context and specific prompts. Don’t be afraid to refine your questions—it learns from how you ask. Also, use it as a tool, not a replacement for thinking. It’s great for speeding up work, but double-check important details. If you integrate it into your workflow properly, it can be a huge productivity boost.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Emmanuel O.

  • Role: Student Academic
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2025

Chatgpt Effectiveness in AI

Likeliness to Recommend

7 /10

What differentiates ChatGPT from other similar products?

It fast and reliable

What is your favorite aspect of this product?

The effectiveness

What do you dislike most about this product?

The lacking features

What recommendations would you give to someone considering this product?

It's a nice product

Pros

  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Effective Service

Purvi s.

  • Role: Information Technology
  • Industry: Media
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2025

Saves Time and helps like a Bestfriend

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

It has breadth of features and gives multiple responses too Quickly gives Response Uniqueness and accurate answers

What is your favorite aspect of this product?

Helps in writing the document and code and creates and performs each task whichever said to him also we have our integrated our product system with it so it also helps in working seamlessly easily analyze the data and gives the performance insights too.

What do you dislike most about this product?

Its quite bit expensive

What recommendations would you give to someone considering this product?

That we can easily integrate it with our app and the work we do on other applications as an extension

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Generous Negotitation

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