Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)
ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10
ChatGPT
8.9 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

Filter By

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

Down 2
Since last award

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

Down 3
Since last award


Emotional Footprint Overview

Chart with 5 data points.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
{y}
{name}

Emotional Footprint Overview

Product Experience:
95%
Negotiation and Contract:
91%
Conflict Resolution:
93%
Strategy & Innovation:
96%
Service Experience:
97%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

Chart

Bar chart with 10 data series.
The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
1% Negative
2% Neutral
97% Positive

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 84

Artificial Intelligence and Natural Language Processing

87

Article Summarizer

85

Grammar and Spellcheck

85

Topic Generator

85

Long Form Content Generation

83

Multi-Language Support

83

Style and Tone Suggestions

82

Text Personalization

81

Customization

81

Integration

80

Templates

80

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

86

Ease of Implementation

85

Business Value Created

83

Quality of Features

83

Product Strategy and Rate of Improvement

82

Breadth of Features

81

Ease of Data Integration

80

Ease of Customization

79

Availability and Quality of Training

79

Ease of IT Administration

79

Vendor Support

76

ChatGPT Reviews

  • Role: Consultant
  • Industry: Energy
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Mar 2025

My friend that knows it all! Chatgpt.😊

Likeliness to Recommend

10 /10

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

Cathy F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

AI Powered Communication & Assistance

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

The fast response rate of ChatGPT combined with its capability to process multi turn dialogues creates a great user experience.

What is your favorite aspect of this product?

It intensifies the relationship between users and companies, optimizes customer service and accomplishes this via smart responses.

What do you dislike most about this product?

Long form content creates ChatGPT duplication, it needs to be reworded to keep it fresh.

What recommendations would you give to someone considering this product?

AI have their limits and they are growingly complemented with human decision making to achieve highest quality results.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Efficient Service

Mirabel C.

  • Role: Finance
  • Industry: Finance
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Mar 2025

ChatGPT is the real deal

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

I feel like I'm conversing with a better version of myself because it can communicate effectively, put thoughts together, and check the ideation process. It also has a memory, so it knows who I am, and its ability to imitate in order to get results is almost impeccable.

What is your favorite aspect of this product?

The personalization and impersonation feature, chef kiss

What do you dislike most about this product?

the image generator is poor, absolutely, there is no other way to put it.

What recommendations would you give to someone considering this product?

Talk to it like you would chat with your friend, when you need specific results, give it specific direct prompts but don't overload instructions on it. Prompt should be concise as much as possible.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Most Popular ChatGPT Comparisons

Visit our IT Critical Response Resource Center
Over 100 analysts waiting to take your call right now: +1 (703) 340 1171