Chorus by ZoomInfo

What differentiates Chorus by ZoomInfo from other similar products?

Chorus is vital in our company since 3 and a half years ago that we implemented and use their services, offering scalable options thanks to the patent portfolio so broad and reliable that offers helping us to transcribe and analyze our meetings and sales in real time that has allowed us to have a clearer and more targeted approach to the needs of our product and its consumer, in times of pandemic was our ideal ally when recording and analyzing our calls.

What is your favorite aspect of this product?

Depending on the requirement you need it is always a good option, thanks to its tool to record allows you to take notes and listen to conversations, in the area of marketing is an excellent support that allows you to listen directly to customers with more tranquility and analyze their needs, the fragments are of excellent help to share profits and to train, as it generates an excellent option for training calls or share recordings.

What do you dislike most about this product?

It has very slow methods at the time of filtering sometimes you have to leave the call and do it all over again which is a hopeless loss of time for our operators, usually have small problems that do not allow processing parts of the call that are often important or informative content, the system on the mobile device can be a bit cumbersome and makes its use problematic which generates limitations today more than before.

What recommendations would you give to someone considering this product?

It is a very good tool of the moment that promotes analysis as an advantage for the growth and improvement of staff, it also helps you drive improvements in sales based on the needs and discomfort of the customer thanks to a review with more time of the call that was made in real time, as well as in meetings with partners and assigned guidelines to achieve more detailed notes that allow you to better consistency in your work.

What differentiates Chorus by ZoomInfo from other similar products?

The easy on the first setting and configuration of the interface is amazing and the data management is also very simple using the functionalities, and the best reporting features which are very responsive.

What is your favorite aspect of this product?

Easy sales data management solution with effective coaching capabilities and providing the most profitable data reports and the management of workflow is excellent.

What do you dislike most about this product?

None at all from this sales management tool and the support available was reliable and the navigation around its dashboard is also an easy process after basic training.

What recommendations would you give to someone considering this product?

Effective marketing and project data management, easy lead generation solution and the engagement functionalities are great and the best recording system.

What differentiates Chorus by ZoomInfo from other similar products?

With Chorus, we are able to listen to our team's calls, read the transcript of the conversation and provide feedback to each other on how we handle different objections and what we could do better. I think this a great differentiator between Chorus and one other thing that Chorus does well is for teams to identify winning patterns in conversations or meetings and create a methodology that works for the organization.

What is your favorite aspect of this product?

My favorite part of Chorus is the ability to transcribe the conversation or meeting and the ability to share any of those snippets either internally or externally. I love this feature because, after a discovery meeting or a call with a prospect, you can quickly scan through the transcription and get a sense of how the conversation went, and if you feel the need to share a snippet of that meeting or conversation, you can easily do that through an email.

What do you dislike most about this product?

There is nothing I do not like about Chorus so far, I'm happy and satisfied.

What recommendations would you give to someone considering this product?

I would recommend anyone who is planning on getting Chorus to do more research on Chorus and its capabilities, set up a session with their team and have a demo session with them and ask as many questions as you can to see if the platform will integrate with your tech-stack. It was easier for us as we were already using ZoomInfo Engage and ZoomInfo Sales OS.