Chorus by ZoomInfo

What differentiates Chorus by ZoomInfo from other similar products?

With the chorus giving me insight into my recorded meetings, I can move through the sales process faster. Logs are great to review, and receiving an email that lists “next tasks” that I said I’d complete helps me stay in the meeting and take notes afterward.

What is your favorite aspect of this product?

I love being able to go back and access my previous recordings at any time. It is a lifesaver when I go back and send follow-up emails to my clients. Sometimes I don’t take my best notes during a call, so it’s nice to be able to quickly go through the recording and listen to anything I’ve missed. Customers also love getting these recordings to share with others on their team!

What do you dislike most about this product?

I don’t like that most of the time Chorus breaks at the end of the meeting. Sometimes the most valuable parts of the video are deleted/unprocessed. This can be because sometimes calls take a long time or start late, but it would be great if it recorded the entire meeting.

What recommendations would you give to someone considering this product?

When I started my new role as Business Account Manager, I wanted to see calls from my top performers to see how they were performing. The chorus is a great way to practice and watch a variety of calls with analytics and data to back it up. It also makes it easier to review calls with leads and allows me to listen to them better knowing that I can review them and take notes after our conversation.

What differentiates Chorus by ZoomInfo from other similar products?

Chorus.ai works great for recording and archiving meetings, so you can use it for everything from discovery calls to technical scoping calls and beyond. Chorus.ai is not a good fit for businesses or consumers that place a high value on privacy and discretion, although they do have the option to decline call recording before the session begins, which is convenient.

What is your favorite aspect of this product?

For our sales staff, this technology has been a real game-changer. Because we have the conversation or meeting recorded, we can quickly get to the most pertinent sections and get back to work. Higher-level patterns are also visible. Training new employees is facilitated more effectively as well. They record successful deals at the closure so they may evaluate them later and demonstrate routine procedure.

What do you dislike most about this product?

Certain inaccuracies in speaker identification and transcription are to be expected with any transcription tool; even so, I can usually make out who was speaking by listening to the original tape. For the sake of completeness in the analytics, it would be nice if the system could more precisely tag call elements like "engaging questions" and "risks," although this is a small quibble.

What recommendations would you give to someone considering this product?

I think it's a fantastic tool for learning how the body responds to different statements. The ability to view call metrics and identify problem areas was quite helpful. Nevertheless, I encountered issues with the transcribing skills, as words were frequently mixed up and the software failed to accurately recognize my voice.

What differentiates Chorus by ZoomInfo from other similar products?

It is helpful to see my filler words while demonstrating. It actively encourages me to keep in mind when speaking to a prospect the words I use that can foster skepticism. In addition, I want to listen to what I said to determine if there are any alternative approaches to taking a prospect's questions. I want to learn more from other students.

What is your favorite aspect of this product?

The statistics are excellent since they give you a simple method to monitor what your reps are and aren't doing. I enjoy that I can analyze all of my prior sales calls to improve as a salesperson. Agents on the team have also commented on how beneficial it is to see those fast data so they can instantly evaluate their monologues, filler words, and the average amount of questions asked. I may analyze my performance with my management, and we can develop fresh ideas to improve.

What do you dislike most about this product?

Sometimes, especially during the live portion of the call, the prospects prefer to avoid noticing that the call is being recorded. They frequently inquire what "live" means, and I have to clarify that no one is watching us. I would like to see the recordings right in SalesForce. I would also like to inform my consumers about the meeting via a custom-branded page for my organization.

What recommendations would you give to someone considering this product?

Chorus makes it far simpler for me to evaluate my calls and identify areas for improvement than any other tool I've used in the past. Additionally, knowing that I can review and take notes after our talk with a prospect makes it simpler to review calls with them and helps me listen to them more intently.