What is Chorus by ZoomInfo?
Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chorus by ZoomInfo?
Pros
- Respectful
- Trustworthy
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Custom Scorecard Templates
Dashboards, Analytics and Reporting
Application Integration
Coaching Records
Gamification
Coaching Notes
AI Simulation Training
Video Practice
LMS Integration
Collaboration
AI Feedback
Vendor Capability Ratings
Ease of IT Administration
Business Value Created
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Vendor Support
Breadth of Features
Ease of Data Integration
Ease of Customization
Availability and Quality of Training
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Chorus by ZoomInfo Reviews
Ayman A.
- Role: Operations
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Aug 2024
Fantastic product
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
It's easy to use.
What is your favorite aspect of this product?
Really easy to use
What do you dislike most about this product?
Integration
What recommendations would you give to someone considering this product?
Better integration
Pros
- Respectful
- Altruistic
- Transparent
- Continually Improving Product
Cons
- Less Efficient Service
- Inhibits Innovation
- Commodity Features
Rene D.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Aug 2024
intelligent note taking app.
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
It connects and logs my calls automatically.
What is your favorite aspect of this product?
It saves time on call reports and next steps. When I'm on the phone, I don't have to write down as many things. the choice to go back and look over the talk weeks later.
What do you dislike most about this product?
Joining meetings and pasting URLs doesn't always work.
What recommendations would you give to someone considering this product?
best for takes detailed notes & summarizes.
Pros
- Helps Innovate
- Reliable
- Effective Service
- Inspires Innovation
Shaun H.
- Role: Operations
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Apr 2024
An amazing coaching tool!
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
The integration with Zoominfo is key. You can remain under the Zoominfo ecosystem, manage one contract, manage one client services team, etc. The integration with Salesforce is great, and their developments with AI are improving.
What is your favorite aspect of this product?
My favorite aspect is how easy it is to admin, and how easy it is to navigate as an end user. The tool takes 0 FTEs to support from an administration perspective after you set it up. And our support team rarely needs to help end users with questions around how to use the platform. Its very intuitive to use.
What do you dislike most about this product?
Sometimes Chorus won't join the Zoom meeting if certain criteria isn't met. For example if the invite changes last minute, Chorus won't sync fast enough to then plan to join the rescheduled meeting. This can be frustrating as the only solution is to manually force Chorus to join the Zoom (which people rarely remember to do).
What recommendations would you give to someone considering this product?
Try before you buy! Reach out to them for a demo, they'll gladly accommodate. Make sure it meets your needs.
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Effective Service