What is Chorus by ZoomInfo?
Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
99 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chorus by ZoomInfo?
Pros
- Enables Productivity
- Respectful
- Fair
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Manager Annotation and Feedback
Artificial Intelligence Engine
Role-Based Access
Call Analytics
Application Integration
Audio Transcription
Mobile Support
Conversation Coaching
Dashboards and Reporting
Pipeline Visibility
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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Chorus by ZoomInfo Reviews
Jose L.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Oct 2022
Better quality customer service with AI
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
For us at general levels we have Chorus.AI as an essential tool for daily use as it gives us to know precisely the needs of customers and their trends, it allowed us to choose the most appropriate method when responding to their requests. As well as the implication of the call recording and playback process like many tools, we think all sales teams should have a tool like this.
What is your favorite aspect of this product?
Our field is growing more and more through tools such as link sharing (to engage more groups of people or customers) and collaborate with others for better support or help of the subordinate as well as creating playlists for team calls which is essential for much needed meetings in real time and allowing us to see and study the percentage breakdown for the prospect.
What do you dislike most about this product?
It would be nice the stability of your mobile application for better results, a better configuration of artificial intelligence to be more analytical and help the necessary inputs, and something very important they should do the elimination of pop-ups at the time of a call, your script "This meeting is being broadcast live "is not very helpful to the service.
What recommendations would you give to someone considering this product?
With Chorus.Al you can have a good experience as a customer service or call center company, its use if it is for very specific services like telephony for example, we recommend it because it is very reliable with essential tool for any customer service team, who need to have their own personal notes sorted/organized, especially with a growing book of business.
Pros
- Caring
- Respectful
- Fair
- Acts with Integrity
Daniel E.
- Role: Sales Marketing
- Industry: Banking
- Involvement: Vendor Management and Renewal
Submitted Sep 2022
Great product
Likeliness to Recommend
Pros
- Respectful
- Helps Innovate
- Efficient Service
- Caring
Cons
- Less Inspiring
Allan k.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Jul 2022
So great and helpful tool for all CSMs and BDRs.
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
With this platform it easy for one to access any past recordings at any time. Secondly one can easily see the filler words when demonstration is undergoing. Also with this platform one can easily couch others helping one to easily reflect on the past conversation. The analytics are great.
What is your favorite aspect of this product?
This platform has helped me to review missed points, key takeaways and mostly focus on growth.
What do you dislike most about this product?
The platform is helping me alot. I have no cons for the platform.
What recommendations would you give to someone considering this product?
I highly recommend Chorus due to it great features which help in enhancing superb analytics.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Efficient Service
