Chorus by ZoomInfo

What differentiates Chorus by ZoomInfo from other similar products?

I enjoy how effortlessly Chorus can "listen in" on the call by integrating with your phone software. You can set up trigger words so you can go back and look through a portion of the call without having to read through the entire transcript in this way.

What is your favorite aspect of this product?

We have a mountain of calls. Thus we need to put more effort and concentration into picking the best calls for enablement and for gathering input on improvements for our Product team. Although the firm and product are generally a pleasure to work with, we will need to devote more internal resources to get a substantial return on investment.

What do you dislike most about this product?

I had hoped that AI recommendations would be more trustworthy. The Android mobile app is incredibly glitchy. Desire a connection with Customer Success that is more proactive. The product itself is excellent. However, I struggle with the cost against value trade-off.

What recommendations would you give to someone considering this product?

I would suggest Chorus if you're searching for a solution to get more insight into the calls made by your staff. It is excellent to have call visibility because it may be utilized to train new team members or responsibilities. Using the platform as a decentralized team, we were able to streamline our onboarding and training procedures for new hires and implement best practices.

What differentiates Chorus by ZoomInfo from other similar products?

I review what I missed in the past and catch up with it. I especially adore the tools that highlight the client's comments and display the terms utilized. This tool is excellent for both finding training materials and reviewing my calls. It excelled in every aspect!

What is your favorite aspect of this product?

During a demonstration, it is quite helpful to be able to observe my filler words. It actively encourages me to try and keep in mind when speaking to a prospect the words I use that can foster skepticism. In addition, I'm able to listen to what I said to determine if there are any alternative approaches to taking a prospect's questions.

What do you dislike most about this product?

Although the transcripts are not the most accurate, they will improve. For now, it is nice to be able to search the transcripts for specific phrases or words, I've found that to be quite helpful. The call that is being recorded is clear. For some callers, it can occasionally be a little off-putting.

What recommendations would you give to someone considering this product?

You need CHORUS. AI if you want to develop following your sales calls and meetings. You can learn important lessons that will advance you. As a result, you may make playlists regarding training for a particular feature or on specific customer feedback. The search engine is quite efficient.

What differentiates Chorus by ZoomInfo from other similar products?

Rapidly recognizing keywords and phrases during calls was a major problem for us in the past but It has enabled our team's escalation management team to quickly understand which calls may have resulted in an issue or a misunderstanding. When compared to the previous site we were using, creating snippets and posting comments is much simpler.

What is your favorite aspect of this product?

I adore having access to my old recordings whenever I want. When I go back and email my clients later, this really saves my life. It's helpful to be able to quickly read the transcript and listen to anything I missed because I don't always take good notes on calls. Secondly, the usability of the CHORUS. AI which I adore because our non-technical users also use it with great confidence.

What do you dislike most about this product?

A lot of the time, the CHORUS. AI cutting off the meeting's conclusion annoyed us. The most important portions of the video can occasionally be deleted or not processed. This may be the result of calls occasionally starting late or running long, but it would be wonderful if it recorded the entire meeting.

What recommendations would you give to someone considering this product?

To improve your selling process, try to employ CHORUS. AI on a daily basis. Even dedicating 30 minutes a day to reviewing either my calls or those of others has proven to be quite helpful. Using it on my phone while learning on the go has been very beneficial.