What is Chorus by ZoomInfo?
Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
99 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chorus by ZoomInfo?
Pros
- Enables Productivity
- Respectful
- Fair
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Manager Annotation and Feedback
Artificial Intelligence Engine
Call Analytics
Role-Based Access
Application Integration
Audio Transcription
Mobile Support
Dashboards and Reporting
Conversation Coaching
Pipeline Visibility
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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Chorus by ZoomInfo Reviews
Jesper H.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2022
Analyzes data and saves us time
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
I enjoy how effortlessly Chorus can "listen in" on the call by integrating with your phone software. You can set up trigger words so you can go back and look through a portion of the call without having to read through the entire transcript in this way.
What is your favorite aspect of this product?
We have a mountain of calls. Thus we need to put more effort and concentration into picking the best calls for enablement and for gathering input on improvements for our Product team. Although the firm and product are generally a pleasure to work with, we will need to devote more internal resources to get a substantial return on investment.
What do you dislike most about this product?
I had hoped that AI recommendations would be more trustworthy. The Android mobile app is incredibly glitchy. Desire a connection with Customer Success that is more proactive. The product itself is excellent. However, I struggle with the cost against value trade-off.
What recommendations would you give to someone considering this product?
I would suggest Chorus if you're searching for a solution to get more insight into the calls made by your staff. It is excellent to have call visibility because it may be utilized to train new team members or responsibilities. Using the platform as a decentralized team, we were able to streamline our onboarding and training procedures for new hires and implement best practices.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Effective Service
Eric W.
- Role: Operations
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jun 2022
Automation features make it easier
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
I review what I missed in the past and catch up with it. I especially adore the tools that highlight the client's comments and display the terms utilized. This tool is excellent for both finding training materials and reviewing my calls. It excelled in every aspect!
What is your favorite aspect of this product?
During a demonstration, it is quite helpful to be able to observe my filler words. It actively encourages me to try and keep in mind when speaking to a prospect the words I use that can foster skepticism. In addition, I'm able to listen to what I said to determine if there are any alternative approaches to taking a prospect's questions.
What do you dislike most about this product?
Although the transcripts are not the most accurate, they will improve. For now, it is nice to be able to search the transcripts for specific phrases or words, I've found that to be quite helpful. The call that is being recorded is clear. For some callers, it can occasionally be a little off-putting.
What recommendations would you give to someone considering this product?
You need CHORUS. AI if you want to develop following your sales calls and meetings. You can learn important lessons that will advance you. As a result, you may make playlists regarding training for a particular feature or on specific customer feedback. The search engine is quite efficient.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Fabion'José J.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jun 2022
Full visibility of each and every sales call.
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
Product marketers can utilize Chorus.ai to search for pertinent information and listen to customer calls, making it a handy tool. It has an intuitive user interface, and the onboarding procedures were easy. Flexible call topic metadata tagging Easily searchable call recordings. A call's most fascinating moments while listening edit calls to extract and store snippets Topical Playlists.
What is your favorite aspect of this product?
Product marketers can utilize Chorus.ai to search for pertinent information and listen to customer calls, making it a handy tool. It has an intuitive user interface, and the onboarding procedures were easy. Flexible call topic metadata tagging Easily searchable call recordings. A call's most fascinating moments while listening edit calls to extract and store snippets Topical Playlists.
What do you dislike most about this product?
The accuracy and timeliness of the transcribing were Chorus' two main problems. A 30-minute call would occasionally take 4 hours to transcribe, which is a significant amount of time. It can be annoying to go back and reread what you actually stated because every tenth word was occasionally misspelled or translated wrongly.
What recommendations would you give to someone considering this product?
The accuracy and timeliness of the transcribing were Chorus' two main problems. A 30-minute call would occasionally take 4 hours to transcribe, which is a significant amount of time. It can be annoying to go back and reread what you actually stated because every tenth word was occasionally misspelled or translated wrongly.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Efficient Service
