What is Chorus by ZoomInfo?
Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceChorus by ZoomInfo Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Chorus by ZoomInfo.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
99 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 85%
- Negotiation and Contract:
- 82%
- Conflict Resolution:
- 87%
- Strategy & Innovation:
- 84%
- Service Experience:
- 86%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chorus by ZoomInfo?
Pros
- Fair
- Enables Productivity
- Respectful
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Manager Annotation and Feedback
Artificial Intelligence Engine
Call Analytics
Role-Based Access
Application Integration
Audio Transcription
Mobile Support
Conversation Coaching
Dashboards and Reporting
Pipeline Visibility
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Also Featured in...
Chorus by ZoomInfo Reviews
Eric W.
- Role: Operations
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jun 2022
Automation features make it easier
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
I review what I missed in the past and catch up with it. I especially adore the tools that highlight the client's comments and display the terms utilized. This tool is excellent for both finding training materials and reviewing my calls. It excelled in every aspect!
What is your favorite aspect of this product?
During a demonstration, it is quite helpful to be able to observe my filler words. It actively encourages me to try and keep in mind when speaking to a prospect the words I use that can foster skepticism. In addition, I'm able to listen to what I said to determine if there are any alternative approaches to taking a prospect's questions.
What do you dislike most about this product?
Although the transcripts are not the most accurate, they will improve. For now, it is nice to be able to search the transcripts for specific phrases or words, I've found that to be quite helpful. The call that is being recorded is clear. For some callers, it can occasionally be a little off-putting.
What recommendations would you give to someone considering this product?
You need CHORUS. AI if you want to develop following your sales calls and meetings. You can learn important lessons that will advance you. As a result, you may make playlists regarding training for a particular feature or on specific customer feedback. The search engine is quite efficient.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Fabion'José J.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jun 2022
Full visibility of each and every sales call.
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
Product marketers can utilize Chorus.ai to search for pertinent information and listen to customer calls, making it a handy tool. It has an intuitive user interface, and the onboarding procedures were easy. Flexible call topic metadata tagging Easily searchable call recordings. A call's most fascinating moments while listening edit calls to extract and store snippets Topical Playlists.
What is your favorite aspect of this product?
Product marketers can utilize Chorus.ai to search for pertinent information and listen to customer calls, making it a handy tool. It has an intuitive user interface, and the onboarding procedures were easy. Flexible call topic metadata tagging Easily searchable call recordings. A call's most fascinating moments while listening edit calls to extract and store snippets Topical Playlists.
What do you dislike most about this product?
The accuracy and timeliness of the transcribing were Chorus' two main problems. A 30-minute call would occasionally take 4 hours to transcribe, which is a significant amount of time. It can be annoying to go back and reread what you actually stated because every tenth word was occasionally misspelled or translated wrongly.
What recommendations would you give to someone considering this product?
The accuracy and timeliness of the transcribing were Chorus' two main problems. A 30-minute call would occasionally take 4 hours to transcribe, which is a significant amount of time. It can be annoying to go back and reread what you actually stated because every tenth word was occasionally misspelled or translated wrongly.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Efficient Service
Lisa G.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Jun 2022
Best tool for good conversation and making notes
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
Rapidly recognizing keywords and phrases during calls was a major problem for us in the past but It has enabled our team's escalation management team to quickly understand which calls may have resulted in an issue or a misunderstanding. When compared to the previous site we were using, creating snippets and posting comments is much simpler.
What is your favorite aspect of this product?
I adore having access to my old recordings whenever I want. When I go back and email my clients later, this really saves my life. It's helpful to be able to quickly read the transcript and listen to anything I missed because I don't always take good notes on calls. Secondly, the usability of the CHORUS. AI which I adore because our non-technical users also use it with great confidence.
What do you dislike most about this product?
A lot of the time, the CHORUS. AI cutting off the meeting's conclusion annoyed us. The most important portions of the video can occasionally be deleted or not processed. This may be the result of calls occasionally starting late or running long, but it would be wonderful if it recorded the entire meeting.
What recommendations would you give to someone considering this product?
To improve your selling process, try to employ CHORUS. AI on a daily basis. Even dedicating 30 minutes a day to reviewing either my calls or those of others has proven to be quite helpful. Using it on my phone while learning on the go has been very beneficial.
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Unique Features
