Chorus by ZoomInfo

What differentiates Chorus by ZoomInfo from other similar products?

The Chorus sales rep did well building trust during negotiations

What is your favorite aspect of this product?

Peace of mind for calls being recorded

What do you dislike most about this product?

No native zoom integration

What recommendations would you give to someone considering this product?

Evaluate this and Gong

What differentiates Chorus by ZoomInfo from other similar products?

The buying experience was good, as were the implementation and onboarding experiences. We received immediate value from Chorus, particularly for sellers who had a better time actively listening to customers, and preparing for future calls by listening to previous calls and reading transcriptions. There’s far more we would like to do with Chorus, however we’ve not yet invested in leveraging the platform in an exceedingly repeatable way. We are sitting on a mountain of calls, and that we want more focus/attention on choosing the proper needs enablement purposes, and for collating feedback on enhancements for our Product team.

What is your favorite aspect of this product?

Flexible information tagging of decision topics Searchable call transcripts listening to most interesting components of calls editing of calls to capture and save snippets Topical Playlists emulate greatest hit ideas in Spotify. Overall, the product and company are a pleasure to figure with, however, we’ll want a lot of dedicated focus on internal resources to urge purposeful ROI.

What do you dislike most about this product?

Loading the recording has some problems, particularly for long recording videos. I’m unsure if it’s with my connection or the app itself. However, I perceive that since the tools are keeping a lot of recording, it’s still functioning what it is supposed to be doing still the difficulty of loading the recording is barely a minimal issue.

What recommendations would you give to someone considering this product?

As a user, I like to recommend Chorus.aI; it’ll facilitate companies, particularly the sales department, to improve their sales style or technique by looking at the recording as a sample of a selling point. It's terribly usable further now of the pandemic, especially for people who are engaging at home or having a tough time communicating with peers and requesting an assistant for training.

What differentiates Chorus by ZoomInfo from other similar products?

It is an easy-to-use platform, however, sometimes it can fail in the analysis of some translations, which makes work difficult, it is essential to always have a neat job at hand and to facilitate the translation and monitoring system.

What is your favorite aspect of this product?

It is the ideal tool to improve our means of communication, it allows us to connect through calls with all our potential clients, and even between work colleagues, in this way we carry out activities monitoring, promote training management and improve our CRM service since it is possible to get closer in a much more efficient way with each of our clients. It is an intelligent tool, with essential recording and analysis functions, which is stored safely in the cloud and also allows us to add comments and labels. Another important aspect is that I can customize the options according to my usage needs, including the programming of records.

What do you dislike most about this product?

I would like it not to show that it is being recorded, it would be an excellent idea to be able to hide it, many times we use Chorus.ai to store information about important meetings with clients, and when they see that they are being recorded it can be uncomfortable, it could be an application a little more discreet.

What recommendations would you give to someone considering this product?

We needed to follow up on our work management, to visualize the mistakes we made and really highlight what we were doing well, this helps us improve our business strategies, as well as the record of each of the work trainings, there are endless functions where Chorus participates in our day to day fulfilling very good functions, that is why I recommend it.