What is Chorus by ZoomInfo?
Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
99 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chorus by ZoomInfo?
Pros
- Enables Productivity
- Respectful
- Fair
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Manager Annotation and Feedback
Artificial Intelligence Engine
Role-Based Access
Call Analytics
Application Integration
Audio Transcription
Mobile Support
Conversation Coaching
Dashboards and Reporting
Pipeline Visibility
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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Chorus by ZoomInfo Reviews
Andreas B.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2022
Innovative product but quality could improve.
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
Variety of tracking options, not just calls.
What is your favorite aspect of this product?
Transcribing is very cool and brings a lot of value
What do you dislike most about this product?
Analytics could improve
What recommendations would you give to someone considering this product?
Also consider Gong
Pros
- Performance Enhancing
- Unique Features
- Altruistic
- Helps Innovate
Cons
- Less Effective Service
Christa R.
- Role: Operations
- Industry: Recreation
- Involvement: Business Leader or Manager
Submitted Apr 2022
Best client intelligence and reportage tool.
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
It’s an intelligent and strong tool for recording our internal and external calls . The transcripts that it generates are principally correct . I like that you just can add your comments to the recordings , request for work and there’s a card for grading the calls. Pther options like downloading calls , changing speed, generating shareable link are terribly helpful too. It gets automatically synced for the calls thus there’s no manual effort needed .
What is your favorite aspect of this product?
The recording provides us the power to efficiently navigate to the necessary components of calls and conferences in our sales department. We can} additionally see trends at a better level. It’ also a bonus for any new hire training. They’re using it as a reviewing tool and be able to show base follow using the recording of close won sales for the simplest learning experience. I’m also in awe of the transcripted messages whereas viewing the recording. Either way, Chorus.ai provides our company the best answer to help and improve our sales team.
What do you dislike most about this product?
Loading the recording has some problems, particularly for long recording videos. I’m unsure if it’s with my connection or the app itself. However, I perceive that since the tools have been keeping plenty of recording, it’ still functioning what it is supposed to be doing still, the difficulty of loading the recording is simply a minimal issue.
What recommendations would you give to someone considering this product?
I recommend Chorus.aI; it’ll facilitate companies, especially the sales department, improves their sales style or technic by looking at the recording as a sample of a selling point. It’s usable as well this time of the pandemic, especially for people who are performing at home or having a tough time communicating with peers and asking for an assistant for training.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Mohamed A.
- Role: Information Technology
- Industry: Communications
- Involvement: Vendor Management and Renewal
Submitted Apr 2022
Perfect u
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
Performance and results
What is your favorite aspect of this product?
Usability
What do you dislike most about this product?
Traceability
What recommendations would you give to someone considering this product?
Do while evaluate
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
