What is Chorus by ZoomInfo?
Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
99 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chorus by ZoomInfo?
Pros
- Enables Productivity
- Respectful
- Fair
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Manager Annotation and Feedback
Artificial Intelligence Engine
Role-Based Access
Call Analytics
Application Integration
Audio Transcription
Mobile Support
Conversation Coaching
Dashboards and Reporting
Pipeline Visibility
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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Chorus by ZoomInfo Reviews
Zachary M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Really simple and does a great job for coaching
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
It has a great database with all calls and pretty good filtering system that can help you find your calls
What is your favorite aspect of this product?
I like how quick everything it is and that it already has my team calls on the home page so that we can easily go through calls.
What do you dislike most about this product?
it doesnt have the best integration with salesforce and you have to go into Chorus.Ai to find specific calls rather than staying in Salesforce
What recommendations would you give to someone considering this product?
Getting in on the Activity page of Salesforce so that we can load it up in SF rather than going into Chorus.AI every time
Pros
- Efficient Service
- Helps Innovate
- Continually Improving Product
- Effective Service
Cons
- Less Productive
- Less Inspiring
- Wastes Time
prashant g.
- Role: Consultant
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Feb 2022
Accurate, affordable, easy and growing in future.
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
Chorus.ai is intelligent and robust tool for recording our internal and external calls.Features like downloading calls, changing speeds are very impressive too. These all differentiates it form others.
What is your favorite aspect of this product?
Chorus.ai generates the most accurate transcripts and it gets automatically synced for calls so there is no need to put efforts. It also provide the features of scoreboard of scoring the calls. These features are some of my favorites.
What do you dislike most about this product?
Chorus sometimes fails to detect all speaker in call and incorrectly map them. Also its accuracy is always not on the expected level which disappoints user.
What recommendations would you give to someone considering this product?
Undoubtedly its the good experience with this product, it accuracy is extremely helpful and one should use it. Though it has some cons, but its a promising product and can be seen growing with even more improved features.
Pros
- Helps Innovate
- Performance Enhancing
- Fair
- Continually Improving Product
ANUP G.
- Role: Information Technology
- Industry: Engineering
- Involvement: Business Leader or Manager
Submitted Feb 2022
"Worthful product"
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
Chorus is excellent for maintaining promises made to clients during phone talks. It's simple to go back to particular parts of the recording to examine customer feedback, make promises, and share segments of calls with peers for feedback that differentiates Chorus.ai from other similar products.
What is your favorite aspect of this product?
It's a smart and dependable tool for capturing both internal and external calls. The transcripts it produces are often correct. I like that you can leave comments on the recordings, request coaching, and keep track of your conversations on a scorecard. Other capabilities, such as downloading calls, altering the speed, and creating a sharing link, are also quite handy. There is no need to manually sync it for calls because it is done automatically.
What do you dislike most about this product?
Loading the recording has several issues, particularly with extended recordings. I'm not sure if it's because of my internet connection or because of the programme itself. However, I understand that because the tools have been recording for a long time, they are still performing what they are intended to be doing, and the issue of loading the recordings is simply a minor one.
What recommendations would you give to someone considering this product?
As a user, I endorse Chorus.aI because it may assist businesses, particularly sales departments, enhance their sales style or technique by watching a tape of a selling point. It's also particularly useful during this time of epidemic, especially for individuals working from home or having difficulty interacting with colleagues and asking for help with training.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Efficient Service
