What is Chorus by ZoomInfo?
Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.
Company Details
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Get AssistanceChorus by ZoomInfo Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
99 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chorus by ZoomInfo?
Pros
- Enables Productivity
- Respectful
- Fair
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Manager Annotation and Feedback
Artificial Intelligence Engine
Role-Based Access
Call Analytics
Application Integration
Audio Transcription
Mobile Support
Conversation Coaching
Dashboards and Reporting
Pipeline Visibility
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Also Featured in...
Chorus by ZoomInfo Reviews
Emilia P.
- Role: Sales Marketing
- Industry: Biotechnology
- Involvement: End User of Application
Submitted Feb 2022
Helps me keep my call organized for my daily role
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
have not evaluated others
What is your favorite aspect of this product?
transcription features
What do you dislike most about this product?
sometimes lags starting the recording on zoom
What recommendations would you give to someone considering this product?
integrate it will all your other tools to help streamline!
Stuart T.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Excellent product and end user experience
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
Great user experience, reliable call quality, location for reliable storage of recordings for sharing snippets with customers.
What is your favorite aspect of this product?
Ease of creating and sharing snippets with customers combined with the reliability that the calendar integration and zoom integration ensure all calls are recorded without any effort (unless blocked for certain customers per business requirements).
What do you dislike most about this product?
Transcription quality could be better but this isn't unique to Chorus. We need better, more inclusive speech to text algorithms generally. Sometimes (rarely) calls do fail to record correctly and it's hard to figure out why. Adding recordings manually ought to be easier and possible in bulk.
What recommendations would you give to someone considering this product?
Chorus is excellent. Easily one of the top 3 solutions in the space and definitely provides real, significant, immediate value to end users and to the business itself.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
ALLAN L.
- Role: Sales Marketing
- Industry: Banking
- Involvement: End User of Application
Submitted Feb 2022
Provides real value for growth and change
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
It's incredibly easy and intuitive to use.
What is your favorite aspect of this product?
Annotating specific points of conversation during calls, engaging with leadership on performance and growth initiatives.
What do you dislike most about this product?
The call transcripts could be better.
What recommendations would you give to someone considering this product?
If you are serious about having end-users own and drive their individual performance, or collaborate around real customer interactions, you should seriously consider ChorusAI.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
