What is Chorus by ZoomInfo?
Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
99 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chorus by ZoomInfo?
Pros
- Enables Productivity
- Respectful
- Fair
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Manager Annotation and Feedback
Artificial Intelligence Engine
Role-Based Access
Call Analytics
Application Integration
Audio Transcription
Mobile Support
Conversation Coaching
Dashboards and Reporting
Pipeline Visibility
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Also Featured in...
Chorus by ZoomInfo Reviews
Abhiraj B.
- Role: Student Academic
- Industry: Engineering
- Involvement: End User of Application
Submitted Jul 2024
Excellent Tool
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
I will have to say i don't have much knowledge on its competitors but the breadth of features would make it stand out.
What is your favorite aspect of this product?
The accuracy and innovative ways by which it derives conversational intelligence are mind-blowing. I only checked out this feature of the tool but was more than enough.
What do you dislike most about this product?
It is extremely pricey and not well suited for most companies, also it has a multilevel support contact which is also a drawback.
What recommendations would you give to someone considering this product?
It is an excellent tool, but a thorough cost-benefit analysis should be done before getting this software, mainly because of its price.
Pros
- Saves Time
- Helps Innovate
- Performance Enhancing
- Enables Productivity
Phil S.
- Role: Sales Marketing
- Industry: Utilities
- Involvement: End User of Application
Submitted May 2024
Taking My Copywriting to the Next level
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
Chorus.ai really nails something special - coaching conversations. It helps you identify those winning phrases and communication patterns that resonate with customers.
What is your favorite aspect of this product?
Being able to pinpoint the exact moments in a sales call where a customer leans in, or the specific language that gets them excited about our conservation programs
What do you dislike most about this product?
There's a lot of data to sift through, and it takes some practice to identify the truly impactful insights
What recommendations would you give to someone considering this product?
If you're serious about upping your copywriting game, having, Chorus.ai is definitely worth a try.
Pros
- Continually Improving Product
- Inspires Innovation
- Saves Time
- Respectful
Dale H.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted May 2024
Accuracy of AI Summary
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
Summary feature for AI is so killer, I made an account on this site so I could write this review. I'm sure there are other competitors, but it's all my company offers me to use.
What is your favorite aspect of this product?
The AI Summary feature after the call is over. I was actually going to ask them if they have humans doing it since it's so accurate most of the time.
What do you dislike most about this product?
The interface when you're looking at who talked during the meeting could use a UI freshening. It feels very basic but I wouldn't know where to start on making it look more modern/cleaner.
What recommendations would you give to someone considering this product?
Give it a trial run and I'm sure you won't be sorry you did.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
